A l Urban de Champagne - Reims

😊: The layout would have been acceptable had it not been for all the negatives.. 😢: Unfortunately this was a very poor stay from start to finish and my first really negative review on booking.com. I would highly advise booking elsewhere. We read other reviews commenting on general damage and maintenance issues (leaking kitchen sink, damaged front door etc). And the host’s response to all the reviews was that all issues were subsequently fixed. This is not the case - the kitchen leak was ongoing, the front door is horrible to operate with screws falling out of the handle, and lots of other maintenance issues. The worst issue with the property however is the smell! There is clearly a bad drainage issue with the kitchen that meant the whole place smelled of drains for the duration of our stay. It made us not want to spend any time in the flat! However, the most frustrating element of all, was how unresponsive and non-proactive the host is. We messaged about the smell (and a broken window) within 1hr of arrival, and the kitchen leak within 12hrs. Both messages were acknowledged late, and - despite confirming they’d contact their maintenance team - we were left with both issues for the duration of our stay, with no follow up from the host at any point despite multiple chasers. Looking at previous reviews, I anticipate all issues will continue to remain not fixed, despite whatever response the host gives to this post… Spend your money elsewhere, please!.

😊: Great place to stay with parking garage for 2 cars and air con when August is so hot. Easy check in instructions and helpful communication. The boiler has been fixed so we had plenty of hot water. Rooms and bathrooms all clean and kitchen area is good for us, we didn’t cook so can’t comment on how well stocked it is. You can walk into town but the bus route is simple too from the end of the road.. 😢: Just a small niggle the kitchen wooden countertop is wobbly so needs fixing down please.

😊: Big spacious place suitable for party of 6.. 😢: There was no hot water throught out our 3 day stay. The host messaged a day before we arrived that there were issues with hot water supply and that it may stop but would return. However, we did not have any hot water for the 3 days we stayed at the property. When I contacted the host they kept on saying to be patient, however after some time they completely stopped replying. We could not take a hot shower and the water in the pipes were icy cold. We had to boil water in kettle to wash up. Many items in the apartment were not functioning and the kitchen sink was leaking..

😊: We only booked for 2 nights travelling back to the UK , but would also suit a longer stay. Having showers in all bedrooms is a great bonus. The location is very good and secure parking for 2 cars..

😊: Communication with the hosts was excellent and the property was quiet, clean and had all we needed for an overnight stay.. 😢: There was nothing we did not like 😊.