Alpujarra - Apt 304 - BO Immobilier - Chatel Multipass Activities in Summer offered by your host

😊: Extremely comfortable, well equipped and quiet apartment. 3 WCs, 2 showers and secure undercover parking for 2 cars was useful. Agents responded rapidly when we had no water.. 😢: Check out was unnecessarily complicated, a 16 page tick box form. Most of the group left early for their flight to Australia. We took photos showing the towels and sheets neatly folded, cleaned and emptied all the bins. Two weeks later, we still don't know if we left it OK and that it's now been locked despite contacting the agents several times; it's worrying when they have a large "hold" as a caution. It's a shame as the apartment was perfect for us..

Excellent, well equipped apartment in good location, only 10min (uphill) walk from town centre and the Super Chatel ski lift.

😊: Beautiful apartment decor fabulous shower good. 😢: Huge steep hill to climb up to ski lifts , really need to hire a locker up the mountain , by the time we found them it there were all booked !.

😊: Place is really lovely and well equipped. It has great views and is warm and cosy accommodation. It's about 7 minute's walk from the centre of Chatel. Loads a fabulous French and international restaurants and a few really nice pubs/bars too.. 😢: Only one front door key is available, which isn't practical with a group of 6 people. Appliances don't have an English version of the user instructions, which isn't great. Guests should not have to start to try and translate this from French, as we are paying, and it would not be difficult to have this as many guests are or speak English. Agency staff certainly don't have customer satisfaction in mind. You feel like you are an annoyance rather than a paying guest. This needs addressing as people just won't come back. It's not a cheap rental, so unless guests receive a positive experience in this regard, they just won't return. Perhaps the staff should consider if that was their family using this accommodation and how they would like to be treated, and this may improve their poor attitude towards guests..

We had a fabulous week in this beautiful apartment. It was slightly disappointing that there was never any hot water in the evening.