Appart T2 | Elegant | St Julien

Warning - the management company looking after this apartment is very poor. The apartment itself was fine. We received a message 2 days before check in stating that we would receive the address and instructions to enter the property 24 hours before check in, but the instructions never arrived. I messaged on Stayz several hours before check in but there was no response - it's clearly not monitored by the host or management. At the check in time, I rang the contact number, which played a recorded message requesting guests to message a WhatsApp number and stating they would respond within 15 minutes. I messaged the number to ask for the details, and it took another 40 minutes before they sent the instructions to get in. Not great after a long journey, being stuck outside the front door. The second downside was the washing machine didn't work. It started ok, but then it displayed on error code and wouldn't finish the cycle. So we were stuck with wet, dirty washing. The management company took no action to fix it during our 2 day stay. They didn't even apologise or say they would fix it. In the end we had to take our washing to a laundry and pay to finish it. The coffee machine didn't work either - another error code. The management company the host has hired is clearly not maintaining the property - suggest prospective guests choose another until they fix everything. There was no soap or shampoo provided either, so you will have to bring your own.

😢: At the moment, we can only leave a negative review for Appart T2 St. Julien. Although we had received confirmation that a late check-in was possible, we were unable to access the apartment upon arrival because the code to retrieve the key did not work. No one answered the phone despite our repeated attempts to contact the host, and we were forced to find an alternative solution for the night. Since we were unable to use the accommodation, we have requested a full refund. Should our request be accepted, we will be happy to update our feedback accordingly and inform future guests about how the host handled this unfortunate situation..

😊: Flat is really cozy and have nice location near mountains, center, bakery and groceries. We had all amenities needed to spend a week in St Julien including cooking. Good internet allowed us to work comfortable. No problem with parking place.. 😢: -.

😊: Fantastic luxury-feel appartement in Central Saint Julien. Nicely decorated, comfy bed, lovely view of the mountains from the balcony, near to shops, nice walks and the city centre as well as Geneva and calm area. It was easy to get the keys and the hosts were great at keeping in touch to make sure everything went well. I would definitely recommend this apartment..

😊: Nice and clean apartment. 😢: All good.