Appartement Armény - Welkeys

😊: The location is good, it’s an easy walk to the port and there is a small supermarket, shops and some restaurants and cafes very nearby. 😢: The management of this property is a real mess. They contacted me the day before we arrived to request a €1500 security deposit through an external link seperate to booking.com and without payment threatened to cancel the booking. We were told we would be met on arrival and shown to the property, this was changed at the last minute and we were given lock box instructions instead. We stayed for four nights and after the first nights we recieved at least three emails a day regarding check out procedure and a requested check out self-inventory. It seemed bizarre considering there was no check in inventory so any damage at all pictured in check out would presumably result in a fine. We paid an addition €45 for a late check out at 13:30. Despite this money being withdrawn, no confirmation of the late check out was given. We contacted Welkeys the property manager and we were told the late check out had been approved but only until 12:00. We asked about a partial refund given the shorter time but this message was overlooked. At 10:10am on the day of check out we were woken up by a man entering the property. I asked him what he was doing in the flat and he said he was there to clean and we needed to leave. At the time he entered, one of our group was changing and another was in the shower. He didn’t knock and just walked straight into the living area. He said we didn’t have a late check out and stayed in the flat while he made calls to confirm. This was all extremely uncomfortable. After a while he did leave but left two big Ikea bags of cleaning supplies in the living area and we did not feel comfortable staying after this. We again contacted welkeys but did not receive a reply. We got a response around 12:15, confirming our late check out was at 12:00 and the cleaner should not have entered, by which point we were already long gone. We then had to repeatedly request the late check out fee be refunded..

😊: Good location. 😢: When my friend arrived, there was no key in the lockbox. She repeatedly called and messaged the person we had been told would manage our check-in but never received a response - not then, nor at any point during our stay. She was left sitting outside for around 90 minutes until a neighbour let her into the building, allowing her to retrieve the apartment key from an internal lockbox. However, there was still no key for the building's main entrance. Without that neighbour, we simply would not have been able to get in. Arriving alone, unable to reach anyone, while a €1,500 security deposit had already been taken, felt like an incredibly vulnerable situation. Once we eventually reached someone else at Welkeys, we were told the concierge had mistakenly taken the entrance key to another town and the earliest we could receive it would be the following day. This effectively confined us to the apartment on our first evening because there was no guarantee we could get back into the building if we went out. When I explained how unacceptable this was, I was told that if we "weren't happy, we could leave." I asked whether they could guarantee a refund so we could book alternative accommodation, but was told they didn't know and that I would have to speak to Booking.com. At no point did anyone apologise or take responsibility. Instead, we were advised to "buzz the neighbours" whenever we needed to get back into the building. As a group of women in an unfamiliar city, this felt neither practical nor safe. Other issues (no pillowcases on the pillows, no hand soap) were minor by comparison but reinforced the impression that the guest experience was irrelevant. If you are genuinely considering booking this property, I would only recommend doing so as an absolute last resort and would strongly encourage you to research alternative accommodation before booking..

😊: We had a lovely stay and really enjoyed this apartment. The location was excellent, making it easy to explore the area, and the apartment itself was beautifully decorated, creating a comfortable and welcoming atmosphere.. 😢: The only minor inconvenience for our group of five was having just one toilet, but overall it didn’t take away from our enjoyable stay. One aspect that surprised us was the very large security deposit required after booking through Booking.com. It was mentioned in the booking, but I didn’t notice it, as this is not a normal practice when booking through the platform. We also found the check-in and check-out photo inventory a little time-consuming, as it’s not something you ideally want to be worrying about while on holiday..

😊: Location and deco, spacious! Early check in allowed. Really responsive on text. 😢: Business like automatic emails and reminders re security deposit - not very AirBnB host - more transactional !.

Emplacement parfait, appartement confortable et...<br>#128578; L’emplacement et le confort sont idéales. L’appartement est magnifique et la climatisation dans toutes les pièces est fortement agréable. Nous sommes ravie d’avoir séjourné dans cet appartement et nous le recommandons à 1000%.<br>#128577; RAS

Emplacement parfait, appartement confortable et...<br>#128578; L’emplacement et le confort sont idéales. L’appartement est magnifique et la climatisation dans toutes les pièces est fortement agréable. Nous sommes ravie d’avoir séjourné dans cet appartement et nous le recommandons à 1000%.<br>#128577; RAS

This apartment is fantastic right...<br>#128578; Excellent location! This place is absolutely beautifully decorated. It was super comfortable for four of us.<br>#128577; The bathrooms in the showers did not have enough shelves or something to put shampoo or soap on.

This apartment is fantastic right...<br>#128578; Excellent location! This place is absolutely beautifully decorated. It was super comfortable for four of us.<br>#128577; The bathrooms in the showers did not have enough shelves or something to put shampoo or soap on.

10/10<br>#128578; Ich kann diese Unterkunft wirklich wärmstens empfehlen. Ich bin gebürtig aus Marseille, kenne die Stadt dementsprechend sehr gut und die Lage ist perfekt! Man kommt zu Fuss überall hin, hat unzählige Restaurants und Bars in der Nähe und auch die Einkaufsstrassen sind nur 10 Minuten entfernt. Die Wohnung selber besticht durch ihre geschmackvolle Einrichtung und fantastische Ausstattung. Es hat uns an nichts gefehlt und man fühlt sich wie zu Hause, weil die Wohnung nicht wie eine ...<br>#128577; Die zu hinterlegende Kaution ist doch sehr hoch im Verhältnis zum Preis pro Nacht, hier wäre eine andere Lösung in der Zukunft schön.

Amazing Accommodation<br>#128578; This accommodation is amazing, clean, perfectly located and had everything you need for a great trip to Marseille.<br>#128577; To be honest there was nothing that could be improved on