Appartement Bohème Chic - Cosy & Climatisé - Entre Gare & Cité

😊: Overall everything was quite pleasant except for the dirty bedlinens. High ceilings, bright apartment and a well appointed kitchen area and electric hob and oven. I liked the autonomous check in and the central location.. Not the cleanest of places I've stayed but if the linens had been clean and the owner more helpful I think I would have given this a solid 7.. 😢: The major issue with this accommodation was that I discovered the bedlinens were not clean, before I got into bed the first night. For me this is a very major issue when paying to stay somewhere. I found traces of mascara and what looked like phlegm on the pillow, and hairs that were not mine on the sheet. This completely ruined my fist night as I didn't want to sleep in someone else's used linens. I took photos and contacted the owner immediately but it was quite late by then and I just got an automated reply. Despite the owner (Dylan) insisting in his welcome messages that he is available to help with any issues round the clock this is patently not the case. I had to prompt him again next day to get any kind of acknowledgement of the problem. While he apologized and said he would speak to cleaning staff he failed to suggest any kind of recompense for the first night being completely ruined and substandard due to the unclean linens. I approached the cleaning lady who was cleaning the apartment next door and she gave me new linens which I then put on myself. I suggested a refund of one night to recognize the issue and inconvenience caused but Dylan didn't reply. I had to escalate it to Booking.com customer services. I felt that his apology was empty as he didn't suggest anything to make up for it. Plus, when I asked about leaving my bags post check out on the day of departure he unhelpfully said that luggage storage is only available on day of arrival. In this case, it needs to be clearly stated in the listing otherwise this amounts to misrepresentation..

😊: Overall everything was quite pleasant except for the dirty bedlinens. High ceilings, bright apartment and a well appointed kitchen area and electric hob and oven. I liked the autonomous check in and the central location.. Not the cleanest of places I've stayed but if the linens had been clean and the owner more helpful I think I would have given this a solid 7.. 😢: The major issue with this accommodation was that I discovered the bedlinens were not clean, before I got into bed the first night. For me this is a very major issue when paying to stay somewhere. I found traces of mascara and what looked like phlegm on the pillow, and hairs that were not mine on the sheet. This completely ruined my fist night as I didn't want to sleep in someone else's used linens. I took photos and contacted the owner immediately but it was quite late by then and I just got an automated reply. Despite the owner (Dylan) insisting in his welcome messages that he is available to help with any issues round the clock this is patently not the case. I had to prompt him again next day to get any kind of acknowledgement of the problem. While he apologized and said he would speak to cleaning staff he failed to suggest any kind of recompense for the first night being completely ruined and substandard due to the unclean linens. I approached the cleaning lady who was cleaning the apartment next door and she gave me new linens which I then put on myself. I suggested a refund of one night to recognize the issue and inconvenience caused but Dylan didn't reply. I had to escalate it to Booking.com customer services. I felt that his apology was empty as he didn't suggest anything to make up for it. Plus, when I asked about leaving my bags post check out on the day of departure he unhelpfully said that luggage storage is only available on day of arrival. In this case, it needs to be clearly stated in the listing otherwise this amounts to misrepresentation..

😊: It was basic but had everything we needed for a good price. It was very well situated for the Bastide and the bridges. We loved the tiles on the entrance floor and the staircase.. 😢: I know its our age but I didn't like the reliance on information I couldn't easily access in English as we learnt French 55 years ago and I couldn't get the translation technology to work the lady in the tourist information office had to help us. Not a gripe, more a hint - the temperature on the heating system and towel rail needed to be set much higher than the display showed. Not enough hanging space - only 4 pegs..

😊: It was basic but had everything we needed for a good price. It was very well situated for the Bastide and the bridges. We loved the tiles on the entrance floor and the staircase.. 😢: I know its our age but I didn't like the reliance on information I couldn't easily access in English as we learnt French 55 years ago and I couldn't get the translation technology to work the lady in the tourist information office had to help us. Not a gripe, more a hint - the temperature on the heating system and towel rail needed to be set much higher than the display showed. Not enough hanging space - only 4 pegs..

😊: It was basic but had everything we needed for a good price. It was very well situated for the Bastide and the bridges. We loved the tiles on the entrance floor and the staircase.. 😢: I know its our age but I didn't like the reliance on information I couldn't easily access in English as we learnt French 55 years ago and I couldn't get the translation technology to work the lady in the tourist information office had to help us. Not a gripe, more a hint - the temperature on the heating system and towel rail needed to be set much higher than the display showed. Not enough hanging space - only 4 pegs..

😊: Good location, close to the center and the old town.. 😢: You have to be really fit to get to the loft bed easily. A bit too few dishes if the apartment is used by 4 people. There is a coffee machine, but it uses capsules, so you have to buy your own if you want to drink coffee more than once..

😊: Good location, close to the center and the old town.. 😢: You have to be really fit to get to the loft bed easily. A bit too few dishes if the apartment is used by 4 people. There is a coffee machine, but it uses capsules, so you have to buy your own if you want to drink coffee more than once..

😊: Good location, close to the center and the old town.. 😢: You have to be really fit to get to the loft bed easily. A bit too few dishes if the apartment is used by 4 people. There is a coffee machine, but it uses capsules, so you have to buy your own if you want to drink coffee more than once..

😊: This is a very quiet studio in a very convenient location -- ten minutes walk from the train station, five-ten minutes from Monoprix supermarket, ten minutes to the bridges leading over to the Citadel. I really appreciated how silent it was at night - absolutely no traffic or any other noise at all. The bedroom is very comfortable and the studio overall is cosy and pleasant with plenty of light.. 😢: I couldn't get the hob to come on. I used the oven instead. Other reviewers mentioned water/food left in the fridge as a complentary gesture, and when I arrived there was a sign on the wall mentioning some "gourmandises" from the region, but the fridge was totally empty. There were just some coffee capsules and tea bags..

😊: This is a very quiet studio in a very convenient location -- ten minutes walk from the train station, five-ten minutes from Monoprix supermarket, ten minutes to the bridges leading over to the Citadel. I really appreciated how silent it was at night - absolutely no traffic or any other noise at all. The bedroom is very comfortable and the studio overall is cosy and pleasant with plenty of light.. 😢: I couldn't get the hob to come on. I used the oven instead. Other reviewers mentioned water/food left in the fridge as a complentary gesture, and when I arrived there was a sign on the wall mentioning some "gourmandises" from the region, but the fridge was totally empty. There were just some coffee capsules and tea bags..