Appartement Ganteaume - Welkeys

😊: The apartment is in a wonderful location and has an absolutely breathtaking view. Having breakfast and dinner on the balcony overlooking Cassis was truly amazing. This was our first trip to the French Riviera, and we had planned the entire trip completely by ourselves. Despite the issues described below, we genuinely liked the apartment itself and really enjoyed our stay in Cassis. Please read my full review carefully to the end before booking, so you don’t end up in the same situation we did.. 😢: ATTENTION! Please only book this apartment if you are prepared to pay an additional €800 security deposit on top of the accommodation price and potentially wait up to 24 days for its return. Please read this carefully to the end so you don’t end up in the same situation we did. This was our first trip to the French Riviera, and we had planned the entire trip completely by ourselves. We were travelling around France and organising everything on the go. We booked this apartment while literally standing on one leg in a crowded bus on our way to the mountain village of Èze. We were in the middle of our trip, trying to organise everything from the bus, and unfortunately we did not read every single line of the booking conditions carefully enough. We saw the accommodation price and the taxes, everything seemed fine, so we confirmed and paid for the booking. Only afterwards did I receive an email from the property management company informing me that I had to pay an €800 security deposit. I was honestly shocked. It was already the end of our trip, and I simply did not have that amount of money available anymore. I immediately tried to cancel the booking, but because there was very little time left before check-in, cancellation was no longer possible. Instead, they reduced the amount of the deposit, but I still had to pay it. In my opinion, a requirement to pay such a large security deposit should be stated clearly and prominently in the main property description, not hidden in small print or somewhere at the bottom of the conditions that guests may not read. I have travelled quite a lot and have booked many properties through Booking.com, and honestly, this was the first time in my life I had encountered a situation like this with such a large security deposit. And the problems did not end there. According to the conditions, the deposit should be returned within 14 days. We checked out and left the apartment in perfect condition..

😊: Location is great, Appartement modern, main room possible to make in to T2 thanks to sliding door. Very comfortable with the three aircon units. 😢: The deposit of 800€ is excessive and in my opinion really not necessary. You need to be skilled at escape games to understand the key collect procedure….

😊: Location was superb, balcony & view great. 😢: Arrival information - messaged to us late, when we were actually there (the premises actual address/ tricky directions hadn’t been supplied till then) no concierge to greet guests, all by WhatsApp, misleading to locate the key it was by block C door not the front gate(& Katia at Welkeys didn’t take feedback well) Poor first impression of Welkeys !.

😊: View from balcony, super location with parking. Great place to stay in Cassis, may go again..