Appartement Le 202 - Tain l'Hermitage

😊: The apartment was in a good location, at least in the sense that it was a short walk to the chocolate museum, l'hermitage vineyards, and the river. The kitchen was well appointed (except for dish soap).. 😢: Hard to know where to start, but lots: 1) Door access. We only had instructions on how to get the key to the apartment but not how to get into the building. So we had to wait +45 minutes outside until we finally got through to someone on the phone. 2) Supplies. The apartment only had one roll of toilet paper and no dish soap. When we contacted the host, he said one roll of toilet paper was enough (for 2 people for 2 days?) and that we had to buy our own toilet paper and dish soap. 3) Neighborhood. The apartment entrance is along a sketchy alley with some scary characters (drug use? alcohol?) 4) Noisy. The apartment is RIGHT above a REALLY busy road with lots of trucks. Forget about using the patio or opening windows 5) Garbage disposal. The hosts make you dispose of all your garbage (at the end of your stay) to an area 1/2 block away and down the same sketchy alley. 6) Rude hosts and poor service when the WATER SHUT OFF. Due to a broken water main, water was shut off to the entire building for 1/2 our stay. Therefore, we could not use the toilet or shower, and had no water for drinking or doing dishes. The hosts were of no help, and we had to haul 20 liters of water up to the apartment for basic needs. When we asked for a fair adjustment to the price, we were initially asked for 'proof' that the water was shut off, as they seemed to think we might be lying. In the end, we were only offered a small discount (16%) off the cost of our 2 night stay. 7) OUTRAGEOUS 500 EURO DAMAGE DEPOSIT. The hosts make you go onto this online 3rd party website to give credit card information so they can bill you up to 500 Euros for damages if they want to. Even if you leave the place spotless without any damage, you don't hear from the host about your deposit until you email them repeatedly. Our damage deposit was only 'released' 20 days later. We've never had this happen with booking.com before after 100+ stays..