Appartement T2 cosy (aéroport - parc des expo - parc Astérix)

😢: Upon our arrival, we discovered that what was advertised as a hotel was actually a semi-basement room in a private house. Apart from the neglected entrance courtyard, which was being used to store bicycles and various other items, we immediately noticed dust covering the artificial flowers, mould on the walls, and a strong smell of damp and mould inside the room. We raised these concerns immediately and were offered alternative accommodation, which we declined due to the generally poor standards of cleanliness throughout the property. The owner apologised and offered to cancel the booking himself. However, perhaps taking advantage of the language barrier, as they only spoke French, while we spoke Italian or English, he cancelled our reservation with a penalty, marking us as a no-show, as though we had never arrived. As a result, we received a refund of just €3 per night out of the €142 per night we had paid. In other words, we were refunded only €9 out of a total of €427. An appalling experience, not only in terms of the quality of the accommodation and service, but also in terms of basic honesty and human decency. I would also add that I tried contacting him several times by phone and text message, but he did not respond until I filed an official complaint through Booking. I am also disappointed with Booking.com, as the platform fails to adequately protect its customers in the event of disputes such as the one I unfortunately experienced. We were unable to take any additional photos because the owner was following us closely the entire time..

😢: Upon our arrival, we discovered that what was advertised as a hotel was actually a semi-basement room in a private house. Apart from the neglected entrance courtyard, which was being used to store bicycles and various other items, we immediately noticed dust covering the artificial flowers, mould on the walls, and a strong smell of damp and mould inside the room. We raised these concerns immediately and were offered alternative accommodation, which we declined due to the generally poor standards of cleanliness throughout the property. The owner apologised and offered to cancel the booking himself. However, perhaps taking advantage of the language barrier, as they only spoke French, while we spoke Italian or English, he cancelled our reservation with a penalty, marking us as a no-show, as though we had never arrived. As a result, we received a refund of just €3 per night out of the €142 per night we had paid. In other words, we were refunded only €9 out of a total of €427. An appalling experience, not only in terms of the quality of the accommodation and service, but also in terms of basic honesty and human decency. I would also add that I tried contacting him several times by phone and text message, but he did not respond until I filed an official complaint through Booking. I am also disappointed with Booking.com, as the platform fails to adequately protect its customers in the event of disputes such as the one I unfortunately experienced. We couldn't take any more photos since the owner was pushing us.