😢: I stayed at this property two days ago. When we arrived, the code provided to access the keys didn’t work. We had to call the owner, who had changed the code but could only communicate in French. Since he didn’t speak English, we had to hand the phone to someone else who could translate before he finally gave us the new code. Once inside, we noticed broken cupboard handles and toilets that were not properly cleaned. The next day, after shopping, we left a few empty shoe cartons in the room as we were repacking. Later, the owner started calling us repeatedly—around 10 times—claiming we had left the room “very dirty.” In reality, it was just a few cartons, which should be handled by room service. He also accused us of damaging the coffee machine, even though we never used it. We had previously stayed at another property just a few yards away and never faced such issues. This particular owner, however, seems unreasonable—he even calls guests afterward, blaming them for not leaving the room “properly prepared,” as if it’s the guest’s job to clean. But since we pay for room service, it’s clearly their responsibility to handle cleaning after checkout. The property is poorly maintained, and the owner unfairly blames guests for normal wear and tear or minor mess. Anyone planning to stay here should be prepared for unnecessary hassle..
Belle vue appart
Villa · Saint-Louis (68)
À propos de Belle vue appart
Appartement • 2 personne(s) • 1 chambre • 1 lit
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