CASA TULUM

😊: Great location central to cognac. Host was responsive to questions and helped with taxi. There was good communication with the host. Lots of facilities within unit. Close to Boulangerie.. having two bedrooms was great.. 😢: The steep stairs from street level were a challenge. The ceiling height in bedrooms is low..

😊: Geographic location on the map of France. 😢: I don't recommend using these apartments! My first surprise was when I booked these apartments. The description didn't include any deposits or other conditions. After paying for the reservation, I received an email with the following conditions: I had to link my bank card to the swikly service, where they would charge me a 600 euro deposit for any violations. If I didn't pay this fee, CASA TULUM wouldn't be able to confirm my reservation, and they wouldn't refund my money! I was stumped by this condition! These apartments weren't worth even half that much! 2. Upon arrival, it turned out this was a three-story apartment, with an entrance on the ground floor and a narrow, steep staircase to the second floor, where the kitchen would be. Then, a narrow staircase to the third floor, which is also a converted attic where the toilet and two small bedrooms are located. In some places, the ceiling height was about one meter, in others, one and a half or two. You had to bend over everywhere to avoid bumping into something. 3. Upon checking in, we had to leave our suitcases at the entrance on the first floor because we couldn't lift them up the narrow stairs properly and were afraid of scratching the walls. 4. The apartment is old, in a wooden house. The stairs are creaky, the walls are freshly painted, there are strange pictures and some paper flags hanging all over the apartment, and warning signs are everywhere... 5. All the bed linens were musty and smelled so musty and moldy that it was simply unbearable to sleep! 6. The WiFi was written on the stairs in small text, about twenty characters long. We had to message the hosts to explain the password... 7. The next day, two trash cans were placed in front of our door, blocking our entry and exit. 8. The hosts then sent messages asking us to clean up after ourselves and take out the trash, and also to collect all the bed linens and prepare them for washing! 9..