Cathedral Living

😊: Clean and spacious rooms in the city centre. 😢: Nothing to complain.

😊: We liked the location of the apartment.. 😢: We did not like the fact that booking informed us last minute that the apartment we had selected 2 months ago and paid was not available due to overbooking. So we had to select a new apartment just hours before we arrive to Strasbourg at a higher price and compromising on the number of beds due to the limited time we had for selection. So we could not appreciate the apartment as we should, although objectively it was very good..

😢: We strongly advise against staying in these apartments. We booked them three days before our arrival, and when we got there in the evening (having informed the owner about our late check-in in advance), we found the apartment in a terrible state. It hadn’t been cleaned after the previous guests: the bed linen was dirty, there were crumpled used towels in the bathroom, broken furniture and door handles, and the whole place smelled bad. We were very tired after a long journey and would have gladly changed the linens and towels ourselves if there had been any spares, but there were none in the apartment. We immediately tried to call the owner, but he neither answered the phone nor replied to our messages. We then contacted Booking.com, and their manager Melanie quickly helped us by reaching out to the owner. He immediately responded to her but claimed that because we had booked at the last minute, it was impossible to arrange cleaning. However, Melanie could see the actual booking dates and as I understand that the owner had simply not planned to prepare the apartment. Since we had warned him about our late arrival, he must have understood that exhausted travelers would be arriving, likely unable to find alternative accommodation at such an hour. Melanie assured us that we would receive a refund, and we are very grateful to Booking.com’s support team for resolving the situation so quickly. We booked a hotel room in the city center and finally spent the night in a clean and comfortable place. Still, this evening was extremely stressful for our family, and the apartment owner’s behavior was simply unacceptable..