Charmant Studio

😊: The location.. 😢: I expect the owner to reply aggressively and threateningly as has been the case in all correspondence so far. The bottom line is that this place is so poor in terms of deceptive photos and description that it is only fair to warn others to ignore the positive reviews as they are very inaccurate. From the first aggressive correspondence when the owner threatened me with a report to Booking.com if I made any comments, I should have known and listened to the negative reviews. On arrival, the place was not as per the Printed confirmation which promised separate bed and living rooms. Instead it is one room only with some small furniture squeezed in. The place stank of cigarette smoking and we messaged the owner, a woman's name, that it was not us and by the way, the property is very different from the listing. We were immediately met with an aggressive response accusing me of making up lies in order to get a cancellation. (I have a lot of realistic photos which show the room and the dirty textured walls.) The owner commented that the cigarette smell came from previous guests. No mention of the fact that a full cleaning regime could have removed the smell. I guess that the owner expected us to suffer the smell and not complain. As communication became increasingly aggressive, I contacted Booking Customer Service and let them take over. Shortly after, they contacted me back saying that a "disrupted" note had been put on the reservation and a refund would come to me. Immediately after, the owner contacted me demanding I get out now. Without a refund or a formal notice from Booking I replied that I would not. The owner (a female name) said in a msg that they would come around and force me to get out! A few.minutes after this, there was a noise at the door of a person trying to get in. Fortunately I had locked the door internally and it did not open. I called out "who is there?" and a man's voice replied "the killer"!.

😢: Information into the apartment was slow in arriving and lacking in clarity. On entering the apartment the studio floor was sticky and had stains and black spots by the window. The utensils in the kitchen had seen better days. Parking was easy but didn't let us out without the key fob. That meant having to park our car on the gradient near the gate, retrieve the gate key from the safe outside the room door, get back to the car, drive out the gate, park the car back to the room to return the key back into the safe. We were glad to leave and head towards our next accomodation which already given us all the info we require including WiFi password.

😊: good location,not far away from city center. 😢: Bad comunication with the owner,he agreed our arrival time at 16:00 but we did not had any acces infos until 17:20,and i must called him to get acces codes(keys).

😊: Calm and quiet localization, 15 mins walk to supermarket and same to the Old City. District Plantières Queuleu is very green and has a lot of flowers this is why I highly recommend a walk e.g. to Temple Protestant de Queuleu then e.g. toward Église de l'Immaculée Conception (it's uphill but you'll be rewarded with a beautiful city view). Clean bed linen, big boiler with hot water. Free parking. A lot of TV channels (looks like via satelite, the free ones only).. 😢: First, I asked (and the owner agreed!) to send me the instructions not via Booking but via WhatsApp - but sent via Booking anyway, STRESSING CHECK-OUT TIME THIS WAY. Second, the owner knows I don't speak French but sent me check-in instructions in French, including text on images, so make sure you have an AI handy to translate text from those images. Too many parts of the object are just plain dirty, and the smell of dampness welcomes you (it's not a basement). There are no ventilators to vent it out - the ventilation is only gravitational, (covered hole in the wall to the roof). Toaster is so covered with old dirt that I wouldn't even touch it. The room and bathroom heaters are of a type that has the heating spiral directly exposed to the air, so when I turned one on to dry my laundry - I expectedly got a smell of burning dust. The sink in the bathroom has a "click-clack" cork broken, so water goes down very slowly. If the staff at least tried to rinse it after the previous guest - it'd be impossible to leave it unnoticed. Old stains of water leakage on the ceiling near both of the ventilation crates. No Wi-Fi, and the mobile network signal is quite weak, so use it as an internet detox. Owner's photos were made using wide-angle lenses so the real room size is less than you can expect. It is not worth its 60 Eur..

😢: Generally disappointing..