Cocon détente & Jacuzzi(Balnéo)

😊: The Jacuzzi and the small outdoor covered seating area were a real bonus and it had a really good feel about it. It was all very well presented. We didn't have any issues with noise. I found it to be very comfortable.. 😢: Nothing that would impact my rating, but I hadn't appreciated it was on a hill and should have from other reviews, not a steep climb but worth noting with luggage (taxi or bus from the port area). The beds were not made, just clean sheets on the beds, which seemed weird - never had that before..

😊: Beautiful property. Kitchen was small but well-equipped. Fab bed linens and comfortable beds. Great local bakery and shops. 😢: The owners were very rude and unhelpful when we complained about being cold after getting soaked in the rain in February. They set the heating to come on at various points and wouldn’t adjust it for us (we had no control over it, which is ridiculous). When we complained they accused us of blocking their loo, which simply wasn’t true. The hot tub wasn’t filled and ready to go. The instructions were very limited and in French only - I speak French - but as it’s a ferry port with a regular ferry to the UK and they knew we were coming from the uk it might have been helpful to have some instructions in English. It took ages to fill the hot tub and we couldn’t get the water to heat up so after various attempts we had to leave it, disappointing as it was one of the main reasons for booking, as it would have been great to warm up in after winter coastal walks. Be aware it’s quite a long, steep hill back up to the house from town..

😊: Everything good all round.

😊: Very clean and tidy. Great location to walk into town. Lovely spa!. 😢: Nothing.