Coeur de Cauterets appartement 53m² 4/6 personnes - Two-Bedroom Apartment

😊: The appartment is spacious, it has all the domestic appliances one needs (oven, dishwasher, washing mashine). There are also leftovers such as oil, salt etc from other guests, which makes cooking easier. It is also a perfect starting point for hikes and the next supermarket can be reached within 5 minutes.. 😢: There are a few things one should know and that are not at all transparent. When you make your reservation, you will receive a message in French saying that you need to bring your own bed linen as well as towels and tea towels!!! We‘re travelling for several weeks by train and bringing our own bed linen takes up a lot of space! Had we known this before, we would probably have chosen a different appartment. Also the day before departure you will get a long list of (ridiculous) cleaning instructions that should not be one‘s duties (like emptying the hoover, taking out the trash, cleaning the bathroom etc.) I totally agree with leaving the appartment tidy and organised but it gives me the feeling that they just want to avoid any extra work and this is not included in the terms! At the end they didn't really care much about the list but we cleaned an entire hour before our departure..

Enchantée<br>#128578; La proximité des commodités. Équipement au top<br>#128577; Cuisine légèrement sombre

Hub parfait pour 4 nuitée<br>#128578; Les équipements, l'excellent rapport qualité-prix, la situation, la terrasse pour la vue sur la vallée<br>#128577; Les escaliers pour un 3eme étage Un décalage entre les infos sur Booking.com et celles de l'appartement pour ce qui concerne le remplacement de certains consommables (shampoing, savon, lessive, etc.)

Exceptionnel<br>#128578; L'accueil à la remise des clés, la propreté et l'équipement, le calme et la localisation.<br>#128577; R.a.s.

😊: Location is great, you can reach Cauterets center in two minutes. The street is very nice and the views are beautiful. The apartment is pretty, it’s in a very good shape. The place is spacious and comfy, very well equipped (except bedsheets, towels, and… toilet paper): there’s a microwave, a small dishwasher, a washing machine, pots and other kitchen stuff.. 😢: Bed sheets are not provided! I traveled to many countries, slept in a desert and in a jungle, but this happened to me the first time! For one double bed you can arrange them (and towels that are neither provided) for 45 EUR. Do people really travel with their own bedsheets or is it just a hidden cost, so the price of renting seems lower, but then you have to pay extra? The second thing that shocked me, was the request to clean the apartment. I don’t mean basic decency like emptying dishwasher or not leaving trash. Instruction listed cleaning shower, mirrors, vacuuming or washing the floors. If you don’t meet that condition, you’ll be charged 100 eur. I contacted booking.com and they suggested to pay 100 eur, take the invoice and then request a refund from booking.com. However, we cleaned as we didn’t believe we would get the invoice easily - there was not even a receipt for bed sheets. The information about cleaning is not included in the property description, neither in policies or important info. You get it on a private message after booking. I think it’s extremely unfair. I learnt my lesson to read this message earlier than on the plane - I would have just canceled and found something more friendly! The information says that they will meet you at the property, however we were instructed to pick up the keys from the locker 3 kilometers always from the property. The flat is on the third floor, no elevator. No waste segregation - just one container in the flat. No toilet paper (unless you count 2 millimeters left by the previous guests). All messages, instructions in the flat in French. The were some constructions in the street and it was really difficult to reach the flat considering most of the streets were one way. No one was kind enough to warn us. The lock of the main door is a joke, doesn’t feel safe..