Cowool Lille Villeneuve D'Ascq - Ex Olivarius

One member of staff, a bearded one, wearing a sweater, was so rude and obnoxious. A scary experience. On the other hand, the other staff members were kind and supportive I have to admit.

Fairly clean, modern apartments. Some areas like the tiles in the bathroom and the ceiling are showing signs of wear and our sofa was very stained. The location was quite far out on an industrial estate but we used uber to get to the city centre which was around £25 one way as the metro was suspended. I am not sure I would stay again but it was cheap enough and quiet which meant a good nights sleep.

The staff was fantastic and the breakfast wonderful. The lobby was the best I've ever seen with all the places to relax and things to do... i didn't even want to stay in my room

Review: Disappointed by Lack of Basic Hospitality I stayed at this hotel recently and unfortunately, the experience left much to be desired—especially in terms of service and hospitality. During our stay, we asked the front desk if we could borrow a lighter for our son’s birthday cake. Not only did they say no, but they didn’t make any effort to help or offer alternatives. When we suggested maybe the kitchen could help, the staff member replied bluntly that there was no kitchen available to assist. On our last day, we asked if they could help us send a postcard back home—a small request that most hotels are happy to assist with. Again, we were told flatly, “No, we don’t do that,” with no suggestion or offer of help. While the facilities may have been fine, these interactions left us with the impression that guest care was not a priority. We weren’t expecting luxury service, just a bit of friendliness and a willingness to assist with basic, common guest needs. Sadly, that wasn’t our experience.

Sad to see the hotel being downgraded by the new ownership. The kitchen is very basic and lacking in essential items that used to be there under the previous owner. They have spent a lot on decor, but ignored essentials. Breakfast is now not worth having.

Only stayed for one night for Olympic event in Lille. Staff were very helpful. breakfast was amazing with a wide selection. Hotel was decorated for the Olympics but missing some countries flags 😆. We stayed in two hotels for this trip and this hotel was the best out of the two.