Le Pleney Grand Studio, Familial. Morzine, emplacement privilégié

Our stay at the apartment was generally nice — it’s a comfortable place, and Sara, the owner, was responsive and helpful in answering our questions during our time there.However, we had a problem with the washing machine, which either broke during use or was already not functioning properly. Unfortunately, our clothes worth about 350 CHF became stuck inside. Sara told us she had contacted her insurance, but the resolution process has been unclear. We were informed that we might only be able to retrieve our clothes (still wet and inside the machine) in about four weeks, depending on an investigation to determine the cause of the damage. We’ve asked for more details about who will handle this and when, but haven’t received a response yet.At this stage, we don’t know if or how we’ll be reimbursed for our lost clothing, though we’ve sent pictures of everything that was trapped in the machine for clarity.Overall, while the apartment and host communication were good before the issue, the handling of the washing machine incident has been disappointing and left us uncertain about the outcome.

Great comms and welcome instructions. It suited us perfectly, would definitely use again

What can we say, what a fabulous apartment; - location was ideal, a short 7 minute walk to Le Pleney lift and Morzine village. - the facilities within the apartment were great, the beds were comfy, the kitchen was full of all the necessary equipment, controllable heating and plenty of hot water. A nice touch with all the DVDs and games in the cupboards.- the host was very helpful with our queries and prompt in all communications.Great location for skiing and village life.We will book again.

Great location with quick walk to the Plenyey Lift. The apartment was well equipped with toaster, Microwave cooker, Iron and washing machine. Family of 4 stayed over Xmas and the views from the sofa were amazing.

Really enjoyed our stay here. Apartment as described, it is a large studio. There were only two of us so it was big for our needs. There was a good sofa bed but we didn't need to use it. The aparement was a little too far to carry skis every day but we used a ski locker in the centre of the village which was two Euros per day! Its a pleasant walk to the village centre.

Studio was very spacious with everything you need. The bunk beds were very comfy (we were 2 friends so used the bunks to keep the sofa free). Shower was strong and hot. Easy check in/out. With the conditions we had it was a 5/10 minute walk to the pleney lift, but on a good day would be skiable back home. Would happily come back.

Brilliant apartment - stayed as a family of 4 (2 kids, 5 and 8 years old) and it was perfect for our needs. Larger than we had expected and although the kitchen is small it was well equipped - we had all dinners at home and it worked very well for us. Close to the Pleney, the town centre and the supermarket. Owner was superb in communicating, very quick to reply to queries - i realised (the day before we were due) that the booking had somehow missed out that we were 4 and not 1 so I contacted them and had confirmation within minutes that it wouldn’t be a problem and bedding and towels would be available for us all. Would definitely recommend!!

The apartment was absolutely perfect, was lovely and clean and entry to property as described. The host couldn’t do enough for us and was always available to speak to. I thank you so much for everything and look forward to staying here again.