Escapade en Famille - Piscine - Terrain de Pétanque - Plage 5min du Barcarès

😊: Nothing. 😢: What an incredible disappointment this was. The photos are completely misleading. The cottage overlooks a construction site, the property is in very poor condition, and the cleanliness is absolutely appalling. We had to leave early because the cottage was genuinely unhygienic. Grease was running down the kitchen cabinets, the kitchen utensils were dirty, the beds were completely sagging, and the bed linen was covered in stains. There was black mould on the walls, and black hairs were scattered all over the floor. The edges of the flooring were disgustingly dirty, and there was a terrible smell throughout the cottage. After discussing the situation with the owner, we left the cottage early with the promise that we would receive a refund. Instead of honouring this promise, the owner stopped responding. After repeatedly contacting Booking.com and sending them photos as evidence, we were eventually able to obtain a partial refund. The owner initially failed to honour his promise and, on top of that, made unfounded complaints against us in an apparent attempt to avoid issuing the refund. Absolutely outrageous behaviour. We strongly advise everyone not to book this place. We would definitely not stay here again..