Escapade parisienne stylée

😊: location, the neighborhood. 😢: I made a mistake in the reservation. I called them immediately, but they refused to refund me. I felt ripped off. The value for money was terrible. They didn't even consider letting me check out late so I could figure out how to get there. They're not fluent. I need to call them to get all the details about key collection. It's a shame about the poor customer service, because the apartment and location are fine..

😊: good location. 😢: Check in was not great - I was sent a video that didn’t explain any of the codes - we had to ring owner and then provide a photo of our id - there were no instructions on how to access the property sent via email prior to arriving. Upon arrival - one of the bathroom towels was lying on the floor - the floor towel was folded up on the bed and was dirty with the second bath towel just lying on the floor. Got to the apartment late at night to find there was no toilet roll in the bathroom. There was no wi-fi - whilst it doesn't say there is wi-fi i think everyone just expects it - so if you don’t provide it you should state it upfront There was only 3 knives in the whole flat. There were no wine glasses! There was no serviettes - no salt - no pepper - so when it says a fully equipped kitchen it means utensils - not basic kitchen items like salt Finally there is a really strong damp smell that is in the hallway that you can smell in the lounge and the bedroom . I have raised it with the landlord but they have just ignored me..