Étape du faubourg I Centre Orléans I Parking

😊: . 😢: I wa s not able to get into the facility dur the the lake of providing check in instructions from the owners of the property one day before travelling as its written on the booking.com platform. I received however a link to pay a deposit of 250 euro as guarantee that will be refunded after I check out and a confirmation of the property. The link was not working and despite several unsuccessful trials to pay. I tired to contact the owners via a message and i ask again for the instructions to check in as I was travelling in less than 12 hours and i got sent the same message again with the same payment link and my request for check it instructions was completely ignored. Eventually I spent a 90 minute international call with booking.com agent to solve this after my initial 45 minutes call to them just before u travel. And I had to rebook another property to my entire stay. The worst travel experience ever. Booking.com should remove them from their list if and band them form adding any further facility if they want to keep their repetition.