Gite du lac du Palentin Ardres

😊: Secure parking and lock book facility meant that it was great for arriving late and not having to worry about unpacking the car.. 😢: Steep steps up to the bedrooms. Not a problem for us but won’t be able to recommend to my parents due to mobility issues..

😊: Really well equipped kitchen, lovely garden and location, great to have the boule set and table football.. 😢: It needs photos of the stairs and floor plan layout as the stairs were more like a ladder and rooms separated so not easy if you need to check on kids in the night in a different room. No toilet paper was provided, not sure if this was just missed this time..

😊: We were really surprised with this property, it was so good. The gite, the location, the price, everything was spot on.. 😢: Leaving.

😢: Before booking this property, I think future guests should know what happened to us. We booked a one-night stay for a weekend trip to France and informed the host of our expected arrival time severals days in advance. Less than 12 hours before our departure, the host suddenly asked us to cancel our reservation, claiming there had been a double booking caused by a Booking.com issue. He repeatedly insisted that I cancel the booking myself and said he would refund me. I asked him several times to contact Booking.com so they may help find a solution. Instead, he asking, “What do you expect me to find a solution honestly?” and insisted that I simply cancel the reservation. At first, I believed this was a Booking.com problem. Fortunately, I contacted Booking.com before cancelling. They clearly told me this was NOT a technical issue on their side and advised me NOT to cancel my reservation myself. They helped us look for alternative accommodation, but by then it was too late to find anything at a reasonable price. Our entire weekend trip had to be cancelled. I can’t imagine how much worse it would have been if we had already flown there. I do not want to speculate about the reason behind this situation. I only find it difficult to understand why, after replying to our messages normally a few days before our arrival, the host suddenly refused to involve Booking.com the night before our trip and asked us to cancel the reservation ourselves, especially when the free cancellation period had already passed. He said he would refund us, but this still placed all the uncertainty and stress on us as guests. I have been using Booking.com for 14 years and have booked many private accommodations during this time. This is the first time I have experienced a situation like this. I would also like to thank Booking.com for actively helping us find a solution..