Harry Potter - Dans la peau d'un sorcier - 168

😊: Dear Sir/Madam, I am writing to formally complain about the accommodation I booked, as I consider the property to be unacceptable and potentially unsafe for overnight accommodation. Upon our arrival, my partner and I immediately noticed that a wall shelf had fallen out of the wall. More seriously, the bed was extremely unstable. After inspecting it more closely, we noticed that there were visible repairs to the sides of the bed frame, suggesting that it had previously been broken. We therefore decided that, for our own safety, we would remove the mattress and sleep on the floor instead. However, after removing the mattress, we discovered that the bed frame was in fact extensively broken and clearly not in a condition that should be used for sleeping. Neither my partner nor I are overweight, yet the bed was still in such poor condition that we considered it unsafe to use. A bed in this condition could potentially collapse and cause serious injury. There was also another serious concern: we noticed what appeared to be gas/refrigerant fumes or a gas leak coming from the refrigerator compressor. This raised an additional safety and health concern. At approximately 2:00 a.m., I reached the point where I felt that the situation was simply unacceptable and inhumane. I cannot accept being charged for accommodation where my partner and I are expected to sleep on the floor because the bed is broken, while also potentially being exposed to harmful fumes or substances. For these reasons, we decided that the accommodation was not suitable for us and we had to find alternative accommodation elsewhere. I would therefore like you to explain how you intend to resolve this situation. I believe we should not be charged for accommodation that was not reasonably safe or suitable for overnight use, and I request an appropriate refund for the booking.. 😢: Dear Sir/Madam, I am writing to formally complain about the accommodation I booked, as I consider the property to be unacceptable and potentially unsafe for overnight accommodation. Upon our arrival, my partner and I immediately noticed that a wall shelf had fallen out of the wall. More seriously, the bed was extremely unstable. After inspecting it more closely, we noticed that there were visible repairs to the sides of the bed frame, suggesting that it had previously been broken. We therefore decided that, for our own safety, we would remove the mattress and sleep on the floor instead. However, after removing the mattress, we discovered that the bed frame was in fact extensively broken and clearly not in a condition that should be used for sleeping. Neither my partner nor I are overweight, yet the bed was still in such poor condition that we considered it unsafe to use. A bed in this condition could potentially collapse and cause serious injury. There was also another serious concern: we noticed what appeared to be gas/refrigerant fumes or a gas leak coming from the refrigerator compressor. This raised an additional safety and health concern. At approximately 2:00 a.m., I reached the point where I felt that the situation was simply unacceptable and inhumane. I cannot accept being charged for accommodation where my partner and I are expected to sleep on the floor because the bed is broken, while also potentially being exposed to harmful fumes or substances. For these reasons, we decided that the accommodation was not suitable for us and we had to find alternative accommodation elsewhere. I would therefore like you to explain how you intend to resolve this situation. I believe we should not be charged for accommodation that was not reasonably safe or suitable for overnight use, and I request an appropriate refund for the booking..

😊: Nothing, the bed terrible and the bathroom uncomfortable.. 😢: The room was not clean and the staff not friendly. Position very far from the downtown and not safety.

😊: The property was fairly close to town, about 15 mins walk. The easy access to the property and the key collection The shower finishings were quite cool The view from the top floor is nice. 😢: Cheap and cheesy decorations. I would have spent a bit more on better quality items. Everything paper/plastic. Not so exciting. Everything (even cutlery) feels cheap. One of the reasons we booked was for the 4 poster bed - which was a complete joke. That bed needs changing, it has 1% left to live. Makes a lot of noise and will fall with someone very soon. The lights on the ceiling were ok. I liked the coloured ones that can be switched with the remote. I did not like the white lightning ones that can't be turned off (or i couldn't work out how) which made us decide to switch them off completely. The cleanliness was not great. The bed sheets were VERY old, the pillows quite uncomfortable. The towels were recently cleaned but also very old and stained. They were supposed to be white but were so old they turned brown (with massive brown stains everywhere). Also no curtains/blinds - this is a must in a room where people sleep Overall i would not recommend for the price charged. My gf likes Harry Potter so this was another reason for booking but could have booked a 4 star hotel easily in Rouen for that money..

😊: The Harry Potter details were absolutely on point. The addition of all the Harry Potter films on demand was great. The apartment looked amazing and was very comfortable.. 😢: None.

😊: Apartment furnished in Harry Potter style. Very original. If you love this story, definitely don't miss it.. 😢: Remotes control and special games were available for special effects, but unfortunately we couldn't try them as they didn't work or had no batteries in them.