Haut Doubs Belvédère

😊: Cute and super views. This must be amazing in winter.. 😢: 3 things that troubled us: 1 no bed clothing for the sofa bed even though advertised as 2 beds which is why we booked 2 5 o’clock check in - again as walkers sitting around getting col after walking all day is dispiriting 3 kitchen needs a couple more things especially a “tire bouchon “ - this is France.

😊: Great communication. Amazing location. Super clean.

😊: Cozy flat close to our friends. 😢: The flat itself is nice and we enjoyed our stay. However the host's customer service and rudeness are appalling. The day before checkout we got a Whatsapp message in French with instructions asking us to strip our beds and take the bins outside. Unfortunately we were rushing in the morning and didn't have time to comply with the demands - which should be made clear before booking not the day before, although we tidied it and there was no rubish other than in bins , and a glass in the sink. After we left, the host then sent us angry messages , telling us we don't have common sense , that we 'dissapointed' their cleaner and that she's quite happy to annoy her customers which she doesn't respect. We have to stress we own a sucessful booking.com place ourselves, and we know how to leave a flat in good condition as we did. We would never demand our guests to do cleaning chores on our behalf. If they do, we see it as a bonus , but to expect it and send personal messages if you don't comply is out of order. The host also said '5%' of their customers don;t comply and therefore she labels them as not having common sense. So make sure you set time in the morning to strip the beds and take all bins out if you don't want to receive angry messages. We've never seen a ruder host, they should not be working in hospitality (which is a shame , as the flat itself is cozy and fine, except for the hard pillows, hard mattress and small beds ). Whilst this is someting you'd usually ask in a HomeExchnage stay or naturally do when you visit friends or family , it is an unusual request from a Booking.com booking where customers pay for a service- cleaning demands should be made clearer in the description before booking..

😊: Clean and comfortable house.. 😢: Towels and toilet paper were not enough..