Hirmentaz

😊: Hi I’ve booked in Hirmentaz appointment in France for one night unfortunately I’ve had a very bad experience and I’m really disappointed the appointment we haven’t find anything for sleep like don’t have any bedsheets . Duvet covers. Pillows cover. Even don’t have any towels ,shower gel , toilet paper nothing. As we are three people we found one bunk bed and one sofas bed is already broken 😞. We have an experience very bad. During our stay was very cold whether we are drinking some alcohol 🍺 and the don’t have any bins we left on there table. We don’t have to clean the room, we are a guest. Anyway the are send a message want charge for cleaning room what is this? I need support customer service from booking.com please verify my booking and solve this matter. Thanks.