Holiday cottage - Louvie Soubiron

😊: The house itself is lovely, with great views and a nice decking area.. 😢: Firstly, it is worth noting that once you have booked, you will be charged an additional cleaning fee (ours was 50 euro for two people staying for three nights), as well as tourist tax, on top of the rental price shown online. No towels or bed linen are provided either, these can be hired for an additional cost or you can bring your own. We paid the cleaning fee and were then instructed that before check out to empty the bins and take all rubbish away with us, wash any tea towels we'd used, put away the dishes, fold the duvets and place them on the beds, clean the hot plate, oven and BBQ, and empty the fireplace of ashes if used. We were told that the cleaner would only have time to mop the floors and clean the bathrooms as she has other properties to clean. This felt disappointing given that we had paid an additional cleaning fee, particularly as we were providing our own bed linen and towels therefore there was no laundry/bed making required. Unfortunately, when we arrived, we were very disappointed with the cleanliness of the house. The BBQ was full of old ashes and the grate was very dirty. The fireplace was also full of dust and old ashes, despite it being July. The oven was extremely dirty and greasy inside, and the coffee pod machine was full of old used pods. There were also a large number of flies inside the property. The next issue was the heat. We stayed in July, so we were fully aware that Laruns would be hot and were not expecting the house to be cool. However, there was no air conditioning and despite this not even a fan was provided. There were also no fly screens on any of the doors or windows, so opening them, especially at night when we needed to cool the house down, meant letting letting lots of flies and mosquitoes in. With temperatures reaching around 35°C, keeping everything closed made the house very uncomfortable. Given the summer climate, we feel that providing at least a basic fan would have been a reasonable expectation..