Hypercentre Béthune - 4 pers - Parking privé

😊: Could be acceptable if below issues did not occure. 😢: We had an awful experience from the beginning with this booking. After travelling for 5 hours with tired, hungry children, the host was late providing the entry code even after I tried to call and message to chase this with no response received, this was incredibly stressful. They also failed to provide the necessary key fob for the front door and ignored multiple requests for parking instructions. Upon entering, it was obvious the bed sheets had not been changed between guests and the accommodation was dusty and needed some TLC. The most critical issue was a major safety hazard: both main windows on this ground floor property were completely smashed. This hazard was intentionally covered up by a blind and the shutters were pulled down so it was not initially obvious. Looking at the recent reviews they show both the host and Booking.com were alerted to this broken glass hazard on 16 August, yet they failed to notify future guests and offer the option for us to find an alternative. This itself is a massive breach of policy and security. Discovering this late at night, we felt completely unsafe with our young children. We had no choice but to abandon the property, drive to the Eurotunnel, and buy an earlier crossing ticket at an astronomical cost with another 4 hour drive the other side as no suitable nearby accommodation was available. I have raised a complaint to booking.com about both the host and the fact that booking.com were made aware on a few occasions and failed to notify future bookings. Absolutely do not stay here, disgusting scammer of a host who takes your money knowing the property is unsafe and refuses to refund! I have already contacted the CEO of booking.com to take this further and suggest previous guests that have dealt with the smashed window situation do the same!.

😊: Location. 😢: Dirty, pots unclean, children’s bed had stains on sheets, smelled unclean..

😊: The appartment was very close to the center and not far from free parking. The appartment had a fan which was useful.. 😢: The host confirmed a cot would be provided, but none was available on arrival. After being promised by 7:30pm, a cot finally arrived at 9:40pm without a mattress. At 11pm, the host confirmed no mattress was available, making the cot unusable for our child, causing us issues. No apology was offered. The apartment was also dirty in places. Beds were ok for one night. The kitchen could have been better equipped. We were 4 but only 2 bowls, 1 knife, a small pot only to cook pasta..

😊: Perfect location and affordable, would come again. 😢: The beds weren’t very comfortable and the apartment was cleanish but not spotless.

😊: Good value. Well equipped and clean. Good secure parking.. 😢: Detail that affected me. There was a very bright street light outside the window. A stop light blind would have been a good thing. No curtain meant the room was very bright, something I have trouble with. Not so much a complaint, just a constructive comment..