L'ESCALE : Duplex 4 pers. ASTERIX, AEROPORT ROISSY CDG, PARIS

😊: Amazing service. We were let down by our original hotel while on the ferry to France before we had even docked the booking had been confirmed, and check-in details had been received. The room was clean and very welcoming.. 😢: The only downside was that we could only use the iron supplied oven in the microwave socket as any other socket it would trip the main breaker, and although there was an iron, there was no ironing board. But this was only a minor thing, and I would definitely stay again..

😊: Nice , beautiful location with lake and garden next to apartment. 😢: Cleaning staff were not visiting the facility.

😊: Overall, my stay was acceptable, but there are several areas that need improvement. One of the main issues was the persistent smell of food throughout the house, which made the environment less comfortable than expected. Cleanliness could also be improved, particularly the microwave, which was not properly cleaned upon arrival, as well as the shower walls, which were not clean. Additionally, the shower stand requires maintenance, as it is not securely fixed and affects usability. Considering these points, I found the €50 cleaning fee to be quite high for the level of cleanliness and upkeep provided.. 😢: Smell of food in the house.

😊: It had plenty of parking. 😢: It was not very clean and bedding was incorrect. There is only one double bed (which is actually 2 single mattresses on a double bed frame)..

😊: Nothing at all.. 😢: The house was not as shown in the photos at all. The place is really smelly and old. The hallways are really dirty and full of insects of all kinds. And the owner was acting really stupid during our stay. It was stated in booking that there was a washing machine and dryer in the apartment, that why I pay 212€ for this apartment, and as soon as we got in the apartment, the owner said that we had to pay for it. And that it was a shared washing machine and dryer. Even though it said clearly it was included in the apartment. Not to mention, they are really gross and not hygienic at all, and it was used for pets suff. When we tried to communicate with the owner, she was responding in French all of a sudden and was pretending she didn't know English. The location of the apartment is really creepy with neighbours who don't look well and are on something. And the town itself was too quiet and is definitely not suitable for families with children. The iron provided in the apartment wouldn't work. Every time we plugged it in, it would shut down the electricity in the whole apartment. The apartment was really dark, and some of the lights didn't work. More there are NO hands soaps, toilet paper, or shampoo in the apartment. These are just a few of the many reasons why I am reporting. I would like a refund immediately because this is unexpectable, it's kind of cheating from both of you ( booking and the owner of the apartment), so I'm not happy with this behaviour. The apartment has a fabulous review, and I honestly think it doesn't even deserve the half of one star. And I am a loyal booking user. You can check my history. I don't book a room from anywhere else except booking.com, and if you don't return my money, I don't see why I should continue booking rooms and hotels through booking.com. Thanks Aziz.