L'Étape du Tourmalet

😊: Big, comfy apartment in a perfecto location. There's a big public parking nearby and you can walk to all the services and touristic spots of Luz. The beds are comfortable, there's barely any noise at night and the apartment is fully equipped and spacious enough for two.. 😢: Cleaning at arrival may be better. Check-in / Check-out process can be improved..

😊: The apartment was very well presented, spacious and location was very good. The parking was convenient. 😢: Getting access to the apartment was very frustrating as we were given the access code into the building but then had to phone to get the code to the keybox at the front door of the apartment. It took over half an hour before we got a response. We were also disappointed no information given of WiFi password, we were expected to know it was on the modem and it was not clear what information on the modem was the password. There was barely any soap in the bathroom and quarter of a toilet roll ( for 4 days). After searching in all the cupboards we found more rolls in the bottom of a bedroom wardrobe. We were asked to remove the rubbish but not given the location of the bins. We were given 2 doona covers and pillowcases for our bed, no sheets. It was a shame that these details had not been attended to as the apartment itself was lovely..

😊: Town centre, the layout and the decoration, ideal for us.. 😢: Parking public was fine but we didn’t bring our bikes as nowhere to stock them. When we arrived the washing machine was on with the bedding/towels from the previous occupants. It was not emptied during our stay of three nights..

😊: Really nice clean apartment.. 😢: Good central location but quite noisy around till late at night..