L Etoile de Boulogne Nausicaa

😊: Location of property is fine and staff are friendly.. 😢: Property do not provide bed linen and towels..

😊: The apartment is close to Nausicaa and beach, which we could not profit from as we had to leave the apartment due to an issue with heating (with 3°C outside), no hot water either. It was 16° in the apartment and the owner totally refused to speak about reimbursement so we can find another place to sleep and just wished us "bonne soirée", leaving us 5 people (including 2 kids and our elderly mother) to freeze. The alternative provided was to sleep in another apartment where the cleaning was not done after the previous visitors and with no bed linen!!! We refused and we left the place almost at midnight. So we paid more than 150 euros for staying 2 hours in an unheated apartment and for the "opportunity" to search another place at midnight!!!. 😢: It started wrong with the booking, as we were not informed in due time (before charging the card) that bed linen and towels are not provided. Once the money was charged, we received the message that this came with an extra charge to which we could not agree due to missing information about this aspect during the booking. In the end, they provided the bed linen and towels. Secondly, at 10pm, when we came to sleep, we realised that the apartment is very cold (16,5°C, with an ouside temperature of 3°C) and the heating is not working, with no hot water either. We tried to solve the issue on our own, but it did not work. We contacted the owner in parallel, but she said she could not find a solution on a Saturday. This will be solved on Monday. As we were travelling with our small kids and elderly mother, we said that it's not possible for us to sleep under these conditions and we kindly asked the owner to reimburse us so we can find another place to stay for the night. The alternative proposed by the owner was to go sleep in another apartment, but which was not cleaned after the previous visitors and which had no bed linen. We found this totally inappropriate and did not accept it. The owner said she would not reimburse us and just wished us "bonne soirée". Under these conditions, we had no other choice than to leave the apartment almost at midnight..

😊: Proximity to the beach was good but the street wasn’t attractive. 😢: 1. Staff attitude 2. The property was only made available at 6pm - at Booking.com, they stated that checkin is from 2pm. 3. All communication was in French. 4. The property wasn’t clean properly.