L'harmonie d'Eden Harmony of Eden

😊: booked this property through Booking at midnight, but unfortunately the initial experience was extremely negative due to incorrect information provided by the platform. When I arrived at the location, I had no way to access the property. The instructions I received by email mentioned a lockbox with a code, but the PIN provided was completely wrong. As a result, I was left outside in the cold from midnight until 6 a.m., with no real assistance. I tried contacting both the host and Booking support: • the host did not answer at first (understandable given the time) • Booking support (especially the automated system) was completely useless Around 6 a.m., the host finally replied and explained that the code provided by Booking was outdated and had not been updated on the platform. She also mentioned that she had sent a PDF with the correct instructions, which I never received. Thanks to her help, I was finally able to enter the property around 7 a.m., after spending about 7 hours outside in the cold. That being said, I want to be fair: the host was extremely kind and professional. She handled the situation very well, allowed me to stay longer at no extra cost, and did her best to make up for a problem that was not directly her fault but rather due to Booking. The property itself is very nice, with amenities like a sauna and hammam, which helped me recover after such a difficult night. Unfortunately, because of this situation, I missed a flight and an important appointment, so the impact was significant. In conclusion: • Initial experience: very bad (serious Booking communication error) • Host management: excellent • Property: very good I recommend the host double-check that Booking updates all the information correctly, as situations like this can cause serious issues for guests..

😊: All things, seriously, it's very clean , calm , it's formidable. 😢: No things.

😊: The appartement was really good.. 😢: Pretty far out..