😢: Extremely disappointing experience — I strongly do not recommend this property. The attitude of the host towards guests was absolutely unacceptable. We initially booked these apartments, but due to a technical issue with the Booking.com system, we did not receive a booking confirmation. As a result, we immediately made another reservation with the **same host**. Booking.com later acknowledged that there had been an issue with the original booking and asked the host to refund the money for the first reservation. We spent almost an entire month exchanging messages and trying to resolve the situation. Despite the fact that the host received payment from us for two bookings while we actually stayed in only one apartment — with this very same host — he categorically refused to refund €56 for the unused booking , hope he became happy with this money Apparently, keeping €56 for accommodation that was never used was more important to the host than treating paying guests fairly. The accommodation itself was also disappointing. The apartments are located on the top floor of an old, partly neglected building. The floors and walls are noticeably uneven, and the air conditioning did not work. Overall, this was a very unpleasant experience, but the worst part was not even the condition of the property — it was the host’s complete unwillingness to resolve an obvious and well-documented booking issue in a fair and reasonable way. Poor customer service, disappointing accommodation and zero goodwill towards guests. I would definitely not stay here again and cannot recommend this property , in case of any problems host never try solve or help in situation , he thinks only about his money.
L'Hibou de la Cathédrale - Hyper Centre - Jardin - Wifi
Villa · Troyes (10)
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À propos de L'Hibou de la Cathédrale - Hyper Centre - Jardin - Wifi
Appartement • 2 personne(s) • 1 chambre • 1 lit
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Avis clients (80)
😊: Great location, and cool to stay in a medieval (but renovated) house. Very comfortable yet beautiful.. 😢: We knew there wasn't a kitchen, but just a coffee machine or water boiler would've been great..
😊: Quirky little room. Beautiful bathroom. Excellent communication. 😢: I can imagine the space-saver stairs could be difficult for some..
😊: Great room—simple but perfectly functional. Excellent value for money, with seamless communication from the landlord. Ideal for anyone looking for a clean, well-located place to stay..