L'Horizon - Domaine du Vertendre

😊: N/A. 😢: — DO NOT STAY HERE. Absolutely appalling experience. Our experience at this property was genuinely one of the most distressing experiences we have ever had on a family holiday. We stayed here for two weeks with six people, including our two young children. Of course, after two weeks a property is going to look lived in. However, it was tidy, undamaged and certainly not dirty when we left. The hosts’ complaint was that we had not “cleaned” the property sufficiently. By this, they expected us to have scrubbed the toilets and sinks and cleaned the fridge before departure. This was never made clear to us as an expectation of the booking. The situation at departure then became completely unacceptable. As we attempted to leave, the hosts became aggressive and we were prevented from leaving the property for over an hour. A vehicle belonging to the hosts’ friends was positioned across the driveway exit, physically preventing us from driving away. We were told that we needed to pay €120 before we could leave. The host told my husband that if he did not pay, they would call the police. We felt we had no choice but to make the payment simply to end the confrontation and get our children out of the situation. Our children were extremely frightened and upset. Being prevented from leaving a holiday property until money was handed over is completely unacceptable. We have video footage and photographs of what happened, proof of the €120 payment, and the incident was reported to the French police. There was even an issue raised about the coffee machine. We had simply moved its plug to another socket because we needed the original socket for our baby’s milk machine. Nothing was damaged. The hosts live on the property, and throughout our stay we felt uncomfortable with how closely we were watched and monitored..

😊: Joost and Ilonka were wonderful hosts, they have an amazing property with beautiful scenery and an abundance of activities. I was especially impressed with all of the little touches they arranged for our small children (a fun paddling pool set out under the shade of the huge walnut tree, little toys and playmats and great cots and high chairs). Do not miss the opportunity for a dinner cooked by Joost - we enjoyed two and both were fantastic!.

😊: L’Horizon is such a wonderfully relaxing place to visit. Joost and Ilonka were wonderful hosts and nothing was too much trouble for them. Joost is an amazing chef and prepared some delicious meals for us which we all enjoyed. The location is perfect. Very peaceful surroundings with amazing views. The pool and bar were lovely extras that we all enjoyed. Very close to the lovely little town of Saint Yrieix la Perche. A must do at their recommendation was a visit to the night market at Segur le Chateau…a taste of authentic France! We were so sad to leave and planning our return visit already.. 😢: Nothing.