La Suite du Triomphe - Bain Balnéothérapie,Netflix

😊: A memorable experience in Montpellier. Unfortunately, not in a good way. Great location - near the tram network and the historic district. The Marché des Arceaux is a short walk away on Tuesdays & Saturdays for fabulous fresh produce. Easy check-in with keys in the on-site lockbox. While there were initial issues with the projector, the hosts did replace that the day after we notified them, which we appreciated. Unfortunately we still could not use it, as Netflix was locked with a code the hosts would not provide. Accessibility Note: Please be aware that the listing is inaccurate in claiming "Entire unit located on ground floor." The apartment is split over two levels; the steep stairway shown in the photos is not external but connects the basement bedroom & spa ensuite with the ground floor living/dining area. Additionally, there are two steps down from street level to the main floor.. 😢: Unfortunately, the apartment did not meet expectations. The listing is inaccurate, and many of the listed amenities were not available, which caused considerable inconvenience during our stay. The kitchen was nowhere near fully equipped. We had to drink our tea/coffee from bowls (and not French coffee bowls), as there were no cups at all! No table knives, and only two tiny paring knives for cooking; no cutting board meant the knives were blunt and barely usable. No lids for the cooking pots, no cooking utensils, and one of the two pans was broken. When contacted about this, the hosts gave us conflicting stories and asked us to provide lists of everything that was missing, despite supposedly being aware of the issues. The bedroom downstairs is musty, and the property clearly in need of repairs. The bed frame is missing slats under the mattress, so it sags alarmingly. The pillows were old and had an unpleasant smell. Communication with the hosts at Galton Agence was challenging. While they were initially responsive and did replace the broken projector, Elias promised to return the same afternoon with more of the missing items. We never saw him again, and the hosts did not respond to WhatsApp messages after that point. Netflix was not available, as it was locked with a code that the hosts did not provide. There was not enough toilet paper, and when we informed Galton, we were told they would have more… if we came back to rent the property again! After hearing our complaints, Julien at Galton agreed to provide a partial refund. This also turned out to be untrue, as they then ceased to respond to messages..