La Vue Sur Mer - Appart avec place de parking

😊: Good location with views over the beach and harbour, flat was well equipped and everything worked.. 😢: Cleanliness on arrival was appalling! The oven had a large Pyrex dish full of mouldy chips and cheese, there was a toenail clipping in the hall and hair left in the bath. After contacting the service agent we were told the food in the oven was an oversight and that the toenail must have fallen of the dishcloth during cleaning, at this point no offer of immediately rectifying the issues. Once I pushed them and mentioned the words “not up to standard and refund” someone was sent to quickly clean up while we were eating out in a restaurant. Having booked apartments online for many, many years through various platforms I have sympathy for the owners of these apartments, they rent out their cherished properties in good faith, but I feel that they are let down by the subcontracted service agents that they employ to manage their properties on their behalf. I am guessing that they employ to service agents then subcontract further to the cleaning companies. But who is checking on the standard of work of these people? Obviously we photographed and made video of all of the issues which I do not feel is fair to the owners of these to share here. We also did a second video as we checked out to show (if needed) that we left had the apartment in excellent condition. We did ask for nor want any discounts or compensation either, this review is not for that reason. The owners quite rightly have terms and conditions to follow, but as a client I have standards and I feel that on this occasion the owners service agents have let the owner and us as clients down and caused us considerable disappointment. Would we stay there again yes, but I would be asking a lot of questions of the service agents that concierge this before booking. “Poor owners” it really is a nice apartment..