Le Bourdon - T2 Charme proche cathédrale

😊: Nicely equipped and tidy apartment almost at the city center, on a very good location. Everything looked just as it was on the photos. The host uses PassPass application to follow all the procedure about check-in, your stay in, and finally check-out.. 😢: There are two serious issues about this apartment. 1) One was about the security deposit booked on my payment card by PassPass in the amount of 499 EUR, for a case of any damage during my stay in the apartment. The first time before my arrival, and upon my formal agreement, PassPass booked on 27th September the deposit of 499 EUR. Unfortunately, during my stay, PassPass booked again the same amount of deposit without my approval on 2nd of October that I consider strongly against the rules. I complained about it to my host, and he just replied that it was not done by him. He did not resolve the problem, and my payment card stayed completely blocked due to this unfair action. Finally, they released one of the two booked deposits upon my check-out, and for the second deposit, I needed to resolve the issue with my bank, without any assistance of my host and PassPass, despite that I contacted them in time. 2) Bed in the sleeping room was on its right hand side without all slats or with slats damaged under the mattress. As such, half of the bed was completely unusable, and I did not have a normal comfort of sleeping during my stay. I informed my host about this the next morning, he just shortly replied that he will do what he can do, and nothing happened till the end of my stay. There are also some minor issues: just one roll of toilet paper provided, no hand soap provided, no at least one tablet for dish washer, while I found dirty dishes in the machine on my entrance, no plastic bags for trash, at all, dirty outside windows. From my point of view, those are essentials that are to be provided. In general, it seems that the host does not invest his efforts in keeping the service of apartment rental on an expected level. As such, this is my first time at booking.com to say that I cannot recommend this apartment to other people. I wish a host to be more successful in maintaining this apartment and to improve the services on an expected level, to his future guests..