😊: The apartment itself is excellent and very well equipped. Everything suited me perfectly during my stay, and I had no problems with the accommodation.. 😢: Unfortunately, because I was in a hurry on the morning of my check-out, I accidentally left an expensive medication in the refrigerator. I only remembered about it about half a day later, after the apartment had already been cleaned. I contacted the host, who responded promptly, and I have no complaints about her. She went to check the apartment but could not find the medication. However, some of the items that are necessary to keep the medication refrigerated were still there. I then contacted the cleaner, who told me that she had not found the medication. At the same time, the food I had left in the refrigerator was still there, and she told me that she had thrown it away. If she had simply told me that she had found the medication and thrown it away, I would have had no questions. I even offered a financial reward for returning the medication and said that I could personally collect it from any address. However, after several hours of trying to resolve the situation, the cleaner continued to tell me that the medication had not been there — although it had. Unfortunately, this situation put my health at risk, which was very upsetting. My recommendation to future guests is simply to be extremely careful and make sure you do not leave any personal belongings behind when checking out. I was told that in previous cases, when guests had forgotten electronics or jewelry and these items were found, they had been returned. Unfortunately, it seems that I was simply unlucky in this situation. It is a real shame, because otherwise I had a very positive experience with the apartment..
Le Carré des oiseaux
Villa · Strasbourg (67)
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À propos de Le Carré des oiseaux
Appartement • 4 personne(s) • 1 chambre • 2 lits
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Avis clients (133)
😊: The apartment is modern, compact but comfortable, well equipped, in a nice quiet residential area but within walking distance to the historical center. We had some small issue with the bathroom but easily coordinated with the owner to fix it..
😊: Clean, comfortable, spacious, parking (5€ per day. A 2m van will fit too). Good wifi. Perfect location..
😊: Ultra pleasent, clean and friendly accomodation. Thank you :-).
😊: 15 minutes to city center, parking garage very convenient for a very small fee.. 😢: The bed was a bit too short and my feet kept dangling over the edge. Comfortable mattress though..