Le Cocon douillet d'Orléans

😊: Nicely decorated, good use of space, not too far to nearest tram stop or for walking into city. The benefits of an apartment.. 😢: The key collection and return process was stressful. There is nowhere to stop or park outside or near the shop where the keys were collected from. Parking at the property is on the roadside first come first served, we were lucky to get a space. Consequently we did not move the car whilst there as it was very busy. The nearest supermarket is a considerable walk. We did not know the apartment was on the first floor (not mentioned in description) up a narrow fairly steep staircase. Had we known this we wouldn’t have booked it. Whilst reasonably priced and nicely decorated there are items that need attention. Only one cup and one bowl, limited cutlery. The sink plug in the ensuite is faulty but an easy fix, the toilet seat is either just loose or the wrong size. Could not get the TV / Freebox to work no instructions left. Worst of all the smoke alarm was missing from the ceiling we found it in the pans drawer. Did not try to contact the owner as previous contacts had been very delayed responses. No mattress protector and a stained mattress. No fan, it was incredibly hot in the apartment..

😊: Nice apartment, tidy and cozy.. 😢: The day before I got notified that for the key you need to walk 20-30 minutes to the city to pick it up. And when you leave you need to bring it back to the same Casino supermarket. I was lucky that there was a free parking spot available in the streets, but know this is not guaranteed. What I did’t like was the communication with the owners. It felt like they didn’t trust the ones that booked and even 2 days after I departures and was not even close I got a message where they asked if I already dropped off the key..

😊: Good location. 😢: Only one cup, no dessert spoons, only hand towels not big enough for a shower..

😊: It was warm and clean. And had basic supplies.. 😢: There was left over food from the previous guest. There were wet towels on the bed. The bedding had been put on the wrong way round, so I had to remake the bed. I did not receive key instructions and it took me an hour round trip to get the keys. There was very little parking where the keys were and i was driving around a long time. I did not like this at all. The keys need to be near the property. If I was in foot it would have been bad too. This needs to be mentioned in the advert for the room. That keys are a long way from the room, and to be told before the arrival of the guest to the property. Communication was pretty bad too. The property owner did not get in contact with me at all, despite emails, messages and text messages from me to them. I called multiple times and kept getting cut off. It really made a bad feeling for the trip after travelling for 10 hours I did not need added stress..