😢: There was a fire in the entrance of the building and the manager did not respond to messages. I had to stay in a hotel as the whole building was evacuated. I decided to not return there since there was bad air still from the fire and no lighting in the stairs and it was unclear whether it was even permitted. The owner later claimed that they had other apartments and could have moved me as an excuse for not refunding any money but did not contact me at all at the time. He already benefited from me not bringing all the dirt from the fire into the apartment which if I had stayed would have been really bad as the entrance and stairs were covered in ash and burnt garbage from the bin. They thought it might have been the electrics but the fire was in the bin and neighbors said it was not normal for the bin to be inside the entrance. Having the windows open to get the smoke out and the fire brigade not needing to break in which they did in other apartments. It was too much to give me a partial refund or any sort of assistance. They are greedy and completely dishonest as when I asked if I could stay at the other apartment now instead, even this offer turned out to be untrue. I paid for a week and only slept one night there. They had no care or consideration that I needed to pay for alternate accommodation as the apartment was not habitable. That I was distressed by the experience. Only themselves..
Le Flocon
Villa · Saint-Étienne (42)
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À propos de Le Flocon
Appartement • 2 personne(s) • 1 chambre • 1 lit
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Avis clients (31)
😊: Comfortable room with kitchenette. Good bathroom. Comfortable, no A/C but window looked out on neighbouring bar roof terrace but no noise from bar.. 😢: Arrival entrance from street is scary and shared stairs look like a building site. No extract fan or lighting over the stove top which would have made the cooking easier but cutlery and utensils were fully provided..
😊: Ideally located close to the centre of town. Modern decor and comfortable. The host very kindly posted an article of clothing I had left behind. Thank you.. 😢: The apartment would have been impossible to find without photos of the location sent the day before our arrival. Maybe a map of the square and the exact location in addition to the photos would have been useful..