Le Jeannin, magnifique duplex 6 Prs - centre historique de Dijon

😊: The location was great to get to some nice restaurants and the centre of Dijon. The apartment was spacious for our needs. Beds were comfortable and the bathroom/shower were of a good standard. Be mindful, this apartment is up 2 flights of stairs (no lift) and also has a very steep spiral staircase to the bedrooms - this wasn't an issue for us, but would be for older people/children and anyone with a mobility issue. The spiral staircase was wobbly.. 😢: After stating it was a self-check-in apartment with a key box system directly located at the entrance and providing instructions for the lockbox etc - this wasn't the case. The door buzzer was broken, so I had to ring someone 15 minutes before arrival who met us at the apartment to provide us with the keys. Despite the check in email advising that 'A welcome kit (toilet paper, trash bag, sponge, soap pod, small groceries) will be offered to you on your arrival' - this wasn't the case. There was no washing up detergent, no small groceries, no handwash soap in either of the toilets (a necessity for hygiene) and barely any toilet paper for a 3 night stay. The WIFI also didn't work for over 24 hours and the TV didn't' work at all for the duration of our stay - we were in France for the Rugby World Cup and wanted to watch the matches on the advertised television in our apartment. Lastly the cleaning of the apartment was ok, but not sure the last time a deep clean to remove dust and moving furniture to clean the underneath was done..

😊: The property was in a good location. 😢: The property entrance system didn’t work and the property manager had to be called when we arrived, there was also a plumbing issue which meant there was no running water in the property , this resulted in us not having any water for the night that we stayed there and also not being able to use the toilets. We contacted the manager as soon as it was discovered, but they did little to resolve the issue or find us alternative accommodation. We had to change accommodation the next day and couldn’t complete our stay due to the plumbing issues. Further they insisted on us paying a cleaning fee for a property that we could not utilise properly, or for the entire time we originally booked.