LE PETIT BEOUT Appartement 2 chambres au calme Lourdes centre

😊: Quiet and clean. Fully equipped, quiet area.. 😢: Everything was perfect, no complaints at all!.

😊: Only the kitchen is good.. 😢: "The biggest downside of this place is the host's attitude. ​I’ve traveled to 91 countries and met countess hosts, but I’ve never experienced anything like this. ​1. Bedding and towels are extra fees: Two weeks after my booking was confirmed, the host suddenly asked for €15 per person for sheets and towels, claiming they were optional. Since my booking was non-refundable, I had no choice but to pay. It makes no sense for an accommodation not to provide basic bedding—even budget hostels provide sheets! To make matters worse, the quality was just like a basic hostel, yet they charged €15 for it. (Charging extra for bedding at a rental is like selling a car and then claiming the four wheels are an extra option.) I asked the host twice before and during check-in how to pay for this fee, but I never received an answer. I assumed they were waiving the fee, but after check-out, the host sent me an angry message accusing me of leaving without paying. ​2. False accusations about trash: When I asked where to throw away the trash at check-out, the host told me to either use the bins next to the building or leave it in the hallway. Early in the morning, the outside bins were locked, so I followed the host's instructions: I sorted the trash by type and left it in the hallway. Yet, the host later falsely accused me of just abandoning my trash. ​3. Unhygienic dishes: Usually, guests wash the dishes before checking out, and the host checks if they are clean before putting them away. Here, the host clearly doesn’t inspect anything after guests leave, leaving dirty dishes in the cabinets for the next guest. ​4. Poor service and location issues: Most places basic items like coffee or laundry detergent for free, but this host acts like giving them is a huge special favor. Also, there are no direct buses to Lourdes Station from here, so you have to take a taxi..

😊: Good location, clear instructions of how to access the property. Very nice space with fully equipped kitchen and clothes washer.. 😢: After booking, the host messaged to say that bedsheets and towels were not included and would be a extra charge of € 15 per person. This was not clear at time of booking, but was hidden in the Facilities section under Bathroom: "Towels/sheets (extra fee)". Still a nice property at a decent price, but to be aware of the extra charge..

😊: The property has a beautiful character in a quiet location.. 😢: Nothing that I cannot think of..