Le Sureau Noir S23B - Le Val Joly

😊: The view of the apartment is nice; you are surrounded by trees.. 😢: We strongly advise future guests to think twice before booking this place. Our stay itself was underwhelming, but the real issue came after check-out. €200 was withheld for over a week with no clear communication, and we were later charged €30 for not running the dishwasher and not taking out the trash—something we find completely disproportionate, especially considering the €60 cleaning fee already paid. We had actually loaded the dishwasher, but no tablets were provided. More importantly, the apartment was not particularly clean upon arrival: dust and hair under the bed, dirty outdoor furniture with bird droppings, and very worn bed linens and sofa covers. Basic essentials were also missing. There was no soap available in the bathroom, yet there were signs warning guests not to take items like soap or shampoo. It seems previous issues were handled by simply removing these essentials, which then puts guests in a difficult position—especially when they are later penalized for not completing cleaning tasks that require supplies not provided. We requested justification for the €200 withholding but received no response for 7 days, and were only informed of the €30 charge, which essentially corresponds to inserting a tablet, running the dishwasher, and taking out the trash. The rules were only shared after booking, which makes the situation feel unfair and misleading. It is a shame, as the cabin is located in a very nice area with great potential for a relaxing stay, but the downsides clearly outweigh the positives. Overall, the post-stay treatment completely overshadowed the stay, and we would not recommend this cabin..