LOVE ROOM by GC - Jacuzzi - Wifi - Clim - Rétroprojecteur

😊: Well-equipped kitchen, jacuzzi, aircon. 😢: The hostess required an additional 400 Euros security deposit to be paid before providing the lock box code, over and above the full amount that I had paid at time of booking. She required this the day before arrival in an email in French, which I did not understand. On arrival at the property I found that I did not have a lock box code--in fact this was the first time that I discovered that there was a lock box--this fact was not mentioned in previous documentation. Fortunately I had a reservation for a hotel room that I had only used for and online meeting earlier in the day, and Ibis graciously allowed us to re-check in for the unused night. With Wi-Fi access and Google translate I was able to identify the security deposit problem and fix it. However, by then daylight was fading, so my wife and I simply remained at the Ibis until next day. I have used booking.com many times from the beginning when it emerged from hotels.com (many years ago, longer than I can remember). Not once has there been any further payment required other than the amount stated up front. That is what I am accustomed to, and that is what I expect. As a consequence of the additional payment requirement, I only received half of what I had paid for. If booking.com lists properties that require additional payments at short notice, this should be stated up front..