Hotel.sarl😊: I was not allowed to enter the accommodation by the host, so there is nothing to enjoy.. 😢: The way they treat their customers: after you paid them the entire price of your stay, you are expected to pay 300€ for a deposit. For me the link did not work, yet the host insisted that it was my problem and did not provide check in instructions. The host, upon multiple booking.com calls, provided a IBAN demanding an immediate bank transfer and attached extra conditions that were not visible on the ad for the refund of said money. Upon raising skepticism and wanting to cancel, the host denied my request for free cancellation and insisted that the link worked and this was an extra measure because i “refused to use the link”. When i then made the transfer and sent the proof i did, the host said that he didn’t receive it and he had “proof of non-payment”. At this point it was 11 pm and i still could not get into my accommodation. Booking finally decided to cancel the reservation for free on their end, and after over 2 weeks the host has finally refunded the deposit. This accommodation is the reason why I will neve use Booking.com again, and i recommend everyone to stay as far away from it as humanly possible, especially because the booking staff that contacted the host told me on multiple occasions that the host was extremely aggressive on the phone..
M5 Cosy Massy proche Orly
Villa · Massy (91)
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À propos de M5 Cosy Massy proche Orly
Appartement • 2 personne(s) • 1 lit • 1 salle de bain
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Avis clients (27)
😊: Good place, studio is well designed. U have what you need. Location is good.. 😢: Cleaning is biggest concerns. Owner is trying to help, but remotely sometimes no immediate help when required.
😊: The location. 😢: The bathroom tape is linking… so you have to close the wc and the lavabo tape to avoid the noise.
😊: The room is well furnished and with all basic needs and conforts.. 😢: The sink tap was not properly anchored, so its use was a bit cumbersome at some times, but nothing unbearable. The internet cable was not working, so it was not possible to use the smart TV. It was not crucial for me, as I used the room only for sleeping, but could be a problem for others..