Magnifique Appartement CL-FD Centre Historique Marché Poissons A

😊: Good location. 😢: Difficult access, you have to go thru an unlit super crammed staircase.

😊: The apartment is in a fantastic location close to the cathedral and historic quarter of Clermont. It is close to tram stops and to many restaurants, bars and the covered market. The apartment is furnished really nicely.. 😢: Everything was great, but it's worth noting the apartment is on the 3rd floor and accessed via a spiral stairs..

😊: Nothing.. 😢: As Jane Austen might have said, it is not in my power to tell you anything about this property since we could not even get in; but I can tell you how terrible an experience it was. We were asked to pay a deposit of 500 euros by credit card which seemed excessive but which I duly cleared with my bank. We arrived at the property and still had not received the codes to get in. No problem, because ´´your hosts are only a phone call away´´. Not so. The message asks you to press 3 for ´no codes´´ which then tells you to pay the deposit and hangs up. In fact you get no answer from any of the options, choose which one you like - it´s a bit like the poem ´Please Hold´´ by Ciaran O´Driscoll. Then you try messaging - ´´I am waiting outside, I have paid the deposit.´´ And get trapped in a cycle of ´We have not had your payment confirmed´´. Would it be too much to expect someone to phone you and try and sort this out? Apparently so. Even when you message that it is like dealing with a robot you get no human response back. In the end we gave up and went somewhere else having wasted an hour. The next morning the robot duly messaged to say our stay was coming to an end and reminding us to put the bins out. Beyond parody. Even by French standards this was customer service of the most abject kind. No refund, no apology, just mechanised rudeness. Charlatans - do not go near any of their properties. As for Clermont -Ferrand - I wouldn´t bother, there are far more attractive places in France than this grey and run down town..