Our check-in experience was very disappointing.Check-in was scheduled for 4:00 PM. We had asked in advance about early check-in since we were traveling with an infant but were told it wasn’t possible (though we could drop bags early). When we arrived at 2:00 PM to drop our luggage, the cleaner was there but nothing in the apartment had been started — beds were unmade and bathrooms uncleaned.We returned at the scheduled 4:00 PM check-in time expecting the apartment to be ready, but it was exactly the same as when we left. The cleaner was still there and even had a friend in the apartment who left when we arrived. Because we were traveling with a baby who needed to nap, my daughter and son-in-law had to try to settle the baby in a bedroom that had not yet been cleaned while the cleaner worked around us. The rest of our group sat waiting while the apartment was cleaned until about 5:30 PM.This disrupted our first evening in Paris and caused us to miss plans we had made.The apartment is charming and very Parisian, but guests should know there are only two toilets in the apartment, both near the entry, and the primary ensuite does not include a toilet. There was also a mild sewer smell from the sink in the primary bathroom, which I reported.Lastly, I accidentally left a pair of earrings behind and contacted the manager several times but never received a response.Overall, the apartment was fine, but the check-in experience and lack of follow-up communication was frustrating.
Merveil - Signature Suite - Louvre - Victoria
Villa · Paris (75)
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À propos de Merveil - Signature Suite - Louvre - Victoria
La Signature Suite Victoria est un grand appartement de 122 m² idéalement situé au cœur de Paris, à proximité du Louvre et de Notre-Dame. Entièrement rénové par un architecte, il offre un espace chaleureux et spacieux avec 5 chambres et 3 salles de bain, parfait pour les grands groupes.
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Avis clients (168)
Excellent location, spacious and beautifully decorated apartment. Very clean and convenient. My only complaint is excessive charge for early check in. 300 for a few hours. I know it’s a common practice to charge guests from 4 pm to 11 am stay, but it feels like a rip off. Sorry
We chose the Merveil Victoria for its location and that it had air conditioning. Both were excellent. The apartment though is very minimally stacked in terms of kitchen utensils and had not even salt provided. It was more rundown (building and apartment) that I expected for the money and from the photos.
Excellent location. Slow bathroom drains. Air conditioning did not work. Rooms too hot.
The home had a great location and was big enough to fit our large family. Beds were comfortable and the house was very clean. The floors in the home need a lot of attention. Many areas are caved in and the flooring is warped. Additionally, the home was missing a lot of basic essentials like a broom and dish towels. Lastly, while not the fault of the home or host, the person who looked after the building and lived onsite seemed very annoyed with us being there.
First class location in Paris<br>#128578; The location was superb, the apartment spotless, spacious and perfect for families.<br>#128577; Nothing
Beautiful apartment close to all. Was perfect for my family of 10. Highly recommend this property for a central Paris location to experience all the highlights nearby. Friendly people at all the local cafes and restaurants - easy walk to so many sights central to Paris and loved the neighborhood. The management company was communicative and made our stay wonderful - thank you for the welcome gift wine basket!
We came with our kids and grandchildren for 10 days. The location was perfect. Easy walk to the Latin Quarter, Louvre, Les Halles and Notre Dame. The building was very safe. The kitchen is not very well equipped, it lacks proper knives. That is my only negative about the apartment. It was really beautiful and stayed cool even in the heat. We will stay there again the next time we come. It truly was the perfect location and the hosts were always quick to respond to any questions. I highly recommend this apartment!
We came with our kids and grandchildren for 10 days. The location was perfect. Easy walk to the Latin Quarter, Louvre, Les Halles and Notre Dame. The building was very safe. The kitchen is not very well equipped, it lacks proper knives. That is my only negative about the apartment. It was really beautiful and stayed cool even in the heat. We will stay there again the next time we come. It truly was the perfect location and the hosts were always quick to respond to any questions. I highly recommend this apartment!
The apartment was perfectly located for us. It is a beautiful apartment with tall ceilings lovely light coming from lots of large windows. There was plenty of space for the nine of us…three couples and three children. The only negative was the en suite in the master did not have a toilet, there are three bathrooms, but only two toilets. Taking into consideration the age of the building, it is understandable and we made it work and would not hesitate to stay here again. The building is also equipped with an elevator which many are not. The Merveil management team were very responsive to any requests or questions we had. It was a great trip!