Mini villa 4 à 6 personnes, entièrement neuve et décoré avec goût

😊: The house is nice, new and is equipped with mostly everything that you could need. We were 5 adults + 1 baby and we fit perfectly, it is spacious and there is a nice area outside to have dinner. However, unfortunately, having a nice house does not mean everything.. 😢: One of the main reasons we chose this house was the fact that it had air-con, which in our opinion was essential for our holiday, especially because there was a pregnant woman and a small baby. However, when we arrived the air-con wasn’t working. You can imagine how hot it can be in a house in Corsica in July with no air-con. We immediately contacted customer service, however it was too late to sort the problem out that evening. Fair enough, we weren’t expecting the problem to be solved that evening, but at least the day after? Or the one after? Or the one after that? We contacted customer service many times and never received any support, no one ever came to solve the problem and most of all, we never received a phone call asking how we were or to update us on the situation. The air-con decided to start working in one room for a few hours then stopped again for the entire holiday. In the end we gave up and decided to contact Booking.com for support, however we received no help at all even from their side. This situation ruined our holiday, as we could not sleep well at night and the biggest issue was that no one showed any interest whatsoever in what was going on. We are sorry, there would be great potential for this house; however, hospitality is made up not only of providing a nice house, but also of real and efficient customer service and empathy. We are aware that some problems can be difficult to solve, but here we saw total indifference towards us as guests, which in our opinion is unacceptable..