Penthouse Sanctuaire à Lourdes

😊: The apartment itself was spacious with a fantastic terrace and beautiful views over Lourdes. It comfortably accommodated our group of seven and was within walking distance of the Sanctuary, making it a convenient location for our pilgrimage. 😢: Unfortunately, there were several issues that affected our stay. The communal hallway smelled strongly of cigarette smoke and damp, there was a smashed window in the communal area, and the lift was dirty and did not feel particularly safe. The listing advertised air conditioning, but there was none in any of the bedrooms. One wardrobe shown in the listing was locked and unavailable for guests to use, and there was no iron provided. Part of the property adjoined an accessible area that appeared to be under construction with building materials and rubbish. The most disappointing part of our experience was after checkout. We left before the stated checkout time and took photographs of the apartment before leaving. The host then contacted us privately outside of Booking.com, accused us of leaving the apartment dirty, claimed we should have been present for checkout despite this not being stated anywhere in the booking, and sent messages saying the police would be waiting for us at the airport. He later sent further abusive messages. The matter has been reported to Booking.com, who are currently investigating.

😊: Nothing. 😢: Don’t be fooled by the host’s friendly messages or the photos. The apartment was dirty (I only needed two minutes after entering to find spider webs and spiders right next to the main bed). The building itself was even worse. The entrance looked like something out of a horror movie: suspicious people hanging around, broken glass in the doors, an overwhelming smell of dampness, and an overall feeling of neglect and insecurity. This is absolutely not a place to bring your family if you’re coming to Lourdes on pilgrimage rather than for partying. The host refused to issue a refund simply because I had “entered the apartment.” Apparently, I was expected to know the condition of both the building and the apartment without actually stepping inside. Based on my experience, I would strongly question the authenticity of the property’s rating. Given the stark contrast between the reviews and the reality, it would not surprise me if friends or relatives had been asked to leave positive reviews to boost the score on Booking. Enjoy the money you kept instead of doing the right thing. I have no doubt you’ll need it more than I do..

😊: Lovely spacious apartment with everything you would require. 😢: For the price nothing to complain about.

😊: The host is very accommodating, he welcome us and oriented the facilities.He help us to booked the taxi to the airport. He is reachable when we have any queries.. 😢: Location is a bit far from the Lourdes sanctuary but still walkable ,but close to the bus stop where the aero bus takes us to the airport. The building itself is a bit old but the actual apartment is updated & clean the only my friends complained is the bed sheets aren’t smell fresh but Sylvian assured us its newly changed and he offered himself to change it and his gesture it’s really sweet . At the end my friend decided not to changed it..

😊: Sylvain, the owner was easy to contact and he goes out of his way to be so helpful. Amazing guy..