Pierre & Vacances Résidence Port Guillaume

Parking was tricky so advise you book the underground parking via reception on arrival.

We stayed as a family for 7 days. We had a refurbished apartment and we very happy, great view to the sea. Check in was simple and although it was August there was always somewhere to park and the pool was never too busy. I did think there would be more places to eat close by in the marina but was quite limited. There was more in the town 1/2 hour walk away. The reception staff were always friendly and helpful. The area was lovely and we visited many areas easily. Would definitely recommend as a basic base.

Last minute reservation without noticing reception only open 17:00 to 19:00... Eventually found after-hours contact number but had to borrow a mobile phone as I didn't have one. An extremely helpful lady sorted things out and got us our room but about 90 minutes after our arrival at 19:30. Check-in was similar -- I owed 3 euros for local tax but at checkout time of 12:00, reception closed, no one around to talk to, no email address on their website.... Otherwise nice, well-equipped room, pool, possibly hot in summer but temperature pleasant in apartment this week.

Biggest issue with the hotel. The limited front desk service. There is. I one there after 5 so you need to make arrangements before you get there to get your key. GPS was off a bit so it took awhile to find and since I don’t know French it made it even more difficult. Location is a little out of the way and it seemed the town shut down at 7. The room itself was more like an apartment. Two bedrooms on top floor with living space and kitchen on main level. It was clean and comfortable. Once I figured out how to retrieve the keys it was easy to access. Plenty of parking.

Hotel looks nothing like the photos. There was a smell when we entered the room, but this dissipated after opening all the doors and windows for a little while. The place needs a thorough clean. There was someone elses hair on the bedding and I found a toenail clipping on the floor. The decor is tired and looking a little shabby. It needs a thorough refresh really. With the sofabed out it wasnt possible to use the balcony. Clean bedding was provided but not fitted. We had to do this ourselves. The local area, although pretty overlooking the marina, doesn't have much going on and the bridge to walk to Cabourg is currently closed. I wouldnt stay again, but it did the job for a night.

The hotel is very well located and the room was very clean and confortable. The only problem I found is that they have too many conditions to read before you arrived, for example, you have to pay an extra cost to have your beds done at arrival, the reception is closed from 12h to 14h, you have to ask for the hair dryer ... Small details but I would like it to be simplier. Also no kettle in the kitchen.

The beds were not made. Basic kitchen facilities such as chopping board, bread knife and kettle are all no where to be seen. Wipe for the kitchen surface was a filthy, grey ( was once white), rag. On the plus side staff were polite and efficient. Beds were comfortable and clean.

This hotel is perfect if you want cheap, clean, self-catering and spacious accommodation but it is not a hotel. It is more of a hostel that has large functional rooms. There are no dining facilities if you want to make it more of a relaxing holiday and the beds have blankets so do not go here if you are after something more comfortable and luxurious.