Résidence New Rochelle

We stayed at the residence for 3 weeks, the staff and the director were very helpful, We are elderly, some of the rooms do not consider this, and this should in my opinion be made available. Hotels.com was useless in resolving our issue, spoke to a supervisor who was useless. plenty to say but did not resolve our problem. my wife and I resolved it by communicating with the directors, who then understood our issue and quickly resolved it. One important issue, the fire alarm was activated one evening around 2230 hrs, there was no emergency evacuation procedure, and this should be resolved, with clear instructions on all accommodation doors, with a larger noticeable procedure in the main reception area. John & Mary

We stayed at the residence for 3 weeks, the staff and the director were very helpful, We are elderly, some of the rooms do not consider this, and this should in my opinion be made available. Hotels.com was useless in resolving our issue, spoke to a supervisor who was useless. plenty to say but did not resolve our problem. my wife and I resolved it by communicating with the directors, who then understood our issue and quickly resolved it. One important issue, the fire alarm was activated one evening around 2230 hrs, there was no emergency evacuation procedure, and this should be resolved, with clear instructions on all accommodation doors, with a larger noticeable procedure in the main reception area. John & Mary

We attempted to check in during the reception open hours as stated in the listing information. Nobody was there. An out of hours number was on the desk so we attempted to call it multiple times. Called the number listed on Expedia multiple times. Sent messages. I have still had zero response over a week later. Had to book with another hotel 30 mins drive away. Would not recommend this place to anybody.

Very small and no one in the reception The sofa bed was broken The room for one person not for 3 adults It’s terrible

Très bon rapport qualité prix.<br>#128578; Le calme Proche du salon Grand Pavois Idéal pour juste dormir<br>#128577; Espace petit au niveau des toilettes

It was a great location good cheap buses to town every 15 minutes . Lots of nice food right there . The room we had with a third bed for child - the room was way too small for this and hot and stuffy , ok as a double - not ok as a family room . No air con so very hot in heat wave but at least nice opening window .downstairs and pool area very nice …pay for a balcony I should have it would have been much better .

Close to a nice, small beach. Nice pool, but a bit too deep for the kids. Marked and activities nearby. Long walk to the city centre, but we could also take bus or a taxi-boat. La Rochelle is a very beautiful city.

Simple standard, nice view over harbour, sunset. Close to the beach restaurants, small food shop. No housekeeping, which came as a surprise to us. Okay pool area.

This is a classic example of misleading descriptions and pictures. This is one of the worst hotels we have stayed in. The room itself is so small it's a real struggle for two people to move around in it. The bathroom was definitely an after though as you have to step over the toilet to get into the shower. The kitchenette was in a disgraceful condition with damaged cutlery and fixtures and not at all clean. At night gangs of youths congregate outside the hotel drinking and being disruptive well in the the early morning make residents feel unsafe as the reception in not staffed 24hrs.

Unfortunately we were woken up at 1am to the sound of men shouting and fighting within one of the hotel rooms. There is no on-site reception or security overnight and it took over an hour for the threatening screams to stop. On check-out the staff were apologetic and mentioned that other people had also complained of their experience. The hotel kindly provided a 25% refund from the stay but I'd personally not stay here again as we felt quite unsafe overnight.