Résidence Fond Blanc - Studio pour 3 personnes au centre d'Arc 2000 MAE-7234

A nice enough apartment, but unfortunately I cannot leave a good review. On arrival we were shocked to learn that there was no WIFi at the apartment. For four adults needing to manage work/ business and four children keen to use social media this was a disaster. The owner said he would attempt to rectify the situation and advised that in the meantime we used the lobby of a separate building! Obviously this was not appropriate so we had to use data at our own expense. When it became clear that we were not going to have any WIFI for the entire duration of our stay over Xmas and NY 2017 the owner agreed in writing to refund our party 160 Euros in total to cover our conservatively estimated data bill incurred due to the failure to supply WIFI as advertised. Fair enough. However, here comes the unfortunate part...Due to an imminent storm we were warned the mountain road down was going to close on our day of departure so we had to leave in a rush. Unfortunately this meant that we didn't have time to reload the dishwasher ( it's a tiny dishwasher and needed reloading three times to clean up after a meal for eight so taking) before having to get on the road before it closed. Neither did we have time to hoover up as I would normally do before leaving a chalet - however we were not overly concerned as on check in we were happily informed by the chalet manager NOT to clean on departure as the cost of cleaning was included in our price. You will also see that on here. However, it was of course a total stitch up and the owner used this as an excuse not to cover the costs we incurred due to his failure to supply WIFI as per the chalet description. Despite us already having paid for the cleaning on departure and being told not to do any additional cleaning when we left, he made the ridiculous claim that the items left in the washing up bowl and the sink of water meant he had 'additional cleaning charges'. Wow- 160 euros to wash four pots and empty the sink! Since we'd been so understanding about his failure to supply WIFI I'd have hoped he would have shown understanding about why we didn't have time to reload the dishwasher but nope. He will of course claim that the chalet was left in a poor state - but this is not true. The apartment looked exactly as I would expect after two families for ten nights who are told not to clean on departure. We own and let three properties ourselves so I would have to advise to avoid this owner. A shame when the apartment is nice

A great apartment for two families, or a group of friends. Well laid out, and finished will all requirements - the number of bathrooms/toilets very good with several guests. Clean and well maintained, with excellent access to gym and pool, plus the slopes.An amazing view over the Tarantaise to Mount Blanc. Very helpful owners and great assistance from the local chalet help. I can really recommend this property.

A nice enough apartment, but unfortunately I cannot leave a good review. On arrival we were shocked to learn that there was no WIFi at the apartment. For four adults needing to manage work/ business and four children keen to use social media this was a disaster. The owner said he would attempt to rectify the situation and advised that in the meantime we used the lobby of a separate building! Obviously this was not appropriate so we had to use data at our own expense. When it became clear that we were not going to have any WIFI for the entire duration of our stay over Xmas and NY 2017 the owner agreed in writing to refund our party 160 Euros in total to cover our conservatively estimated data bill incurred due to the failure to supply WIFI as advertised. Fair enough. However, here comes the unfortunate part...Due to an imminent storm we were warned the mountain road down was going to close on our day of departure so we had to leave in a rush. Unfortunately this meant that we didn't have time to reload the dishwasher ( it's a tiny dishwasher and needed reloading three times to clean up after a meal for eight so taking) before having to get on the road before it closed. Neither did we have time to hoover up as I would normally do before leaving a chalet - however we were not overly concerned as on check in we were happily informed by the chalet manager NOT to clean on departure as the cost of cleaning was included in our price. You will also see that on here. However, it was of course a total stitch up and the owner used this as an excuse not to cover the costs we incurred due to his failure to supply WIFI as per the chalet description. Despite us already having paid for the cleaning on departure and being told not to do any additional cleaning when we left, he made the ridiculous claim that the items left in the washing up bowl and the sink of water meant he had 'additional cleaning charges'. Wow- 160 euros to wash four pots and empty the sink! Since we'd been so understanding about his failure to supply WIFI I'd have hoped he would have shown understanding about why we didn't have time to reload the dishwasher but nope. He will of course claim that the chalet was left in a poor state - but this is not true. The apartment looked exactly as I would expect after two families for ten nights who are told not to clean on departure. We own and let three properties ourselves so I would have to advise to avoid this owner. A shame when the apartment is nice

The apartment was perfect, great accommodation with everything we needed. Very warm and cosy. Mezzanine is off the bunk room so suited our families. It's a little treck to the button lift but not too far when we worked out the short cut.

A great apartment for two families, or a group of friends. Well laid out, and finished will all requirements - the number of bathrooms/toilets very good with several guests. Clean and well maintained, with excellent access to gym and pool, plus the slopes.An amazing view over the Tarantaise to Mount Blanc. Very helpful owners and great assistance from the local chalet help. I can really recommend this property.

So peaceful being in a separate building at the back of the Chalet De Neige Arolles apartments. On the top floor with an uninterrupted view of Mont Blanc from the lounge/dinning area. Easy access to the main slopes via a button lift at the front of the main building, or a 5min walk via a few lifts if you prefer. WiFi seemed to be working fine, but was having too much fun in the resort to really need it much...Great accommodation for our two families sharing. Our 4 young kids were in the bunk beds and attached mezzanine which were at the other end of the apartment to the living area...so no keeping them awake whilst having a glass or two in front of the open fire.Deposit returned within 24 hours of leaving...that was a first!Will definitely be back soon.

Bon séjour<br>#128578; Le logement pratique fonctionnel Bien équipé<br>#128577; L’emplacement moyen pas juste à côté des pistes comme indiqué

Bon séjour<br>#128578; Le logement pratique fonctionnel Bien équipé<br>#128577; L’emplacement moyen pas juste à côté des pistes comme indiqué