Somptueuse villa d’architecte sur les Côteaux de Nice

The place and location are great, but I suspect the hosts have no experience hosting: * They did not communicate for how to check in and I had to guess where it was and how.* After we checked in they locked the garage making it impossible to exit using the elevator trapping my 80 year old mother because she could not navigate the long steep steps without a barrier. * My 89 year old uncle and 80 year old father could not come to stay because they could not go up the stairs.* They only left one functional gate key forcing us to have to leave someone in the house at all times to let people in (and we were 8 with 4 cars so completely not functional). * The hosts never replied to any messages during the entire week asking for help. * Most of my guests left early because it was too inconvenient. All that to say the place could have been amazing but it was a total and utter disaster.